How do I get my PC's Platinum terminal ID?
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Contents
Summary
This article outlines how to get your machine's "Platinum Terminal ID" to allow it to be authorised. Every machine that uses Platinum must have a licence and this is allocated using an unique terminal ID created by our authorisation programme. The "Terminal ID" can be obtained in a number of ways dependent on the situation in which you find yourself.
From Inside Platinum
From anywhere in Platinum, go to the top of the Platinum Screen and click on "Help", then "About Platinum" and then on the "Login" Tab. Look for the Terminal ID line. You will see the name of the machine and then the four character unique Platinum terminal ID.
From a Login Error
Once a new machine is added and the short cuts created, you will get a login error as the machine is not on the authorised terminal list. Below is an example of such an error:
106 (SXID - xxxx) - Platinum has not been authorised to be used on this PC!
The "SXID" in the Brackets is the ID of the machine getting the error.
If you cannot get into Platinum
If you are unable to get into Platinum, you can find your Platinum SXID by browsing to "My Computer" -> "P:" -> "SX" -> "SxUtils", then look for SXID32.EXE and run it to get a box that looks like this
Terminal ID (Method 2) of <Pc Name> is XXXX
OK
You will see the four Character SXID at the far right of this box.
SX-Login.Log
Each time a computer accesses Platinum Software, it creates an entry log within the SX company folder. This entry log is called '\sx\sxco?\sx-login.log' and will be a text file.
 | Example output:
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A break down of this text document and the relevant fields that are needed and required by our Support Team are as follows:
- The left hand column in the text file is the computer name. In the example above, this is 'LIAISON02'.
- Next is the User's log-on code, which changes every time the user logs onto Platinum and increases numerically. In the example above, this is the column showing '1785, 1786 and 1787'.
- The next field is the User's ID code. This is a code used by Platinum for each user. In the example above, this is the column showing '01'.
- The next two fields are the login date and time when the user logged on. In the example above, these are the columns showing '19/06/2008 16:04:48', '19/06/2008 16:04:48', and '19/06/2008 16:22:13'.
- The next 3 fields are not important here, these can be ignored. In the example above, these are 'SX 00 00'.
- Finally the all important information - the machine's Platinum Licence (SXID). This ID is unique to each machine and is what is needed by the Catalyst Support Team.
