How do I activate my new Platinum terminal?

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Summary

If you wish to add an extra machine to your Platinum system, please Contact your Platinum dealer or our sales team on 0116 230 1500 or by using our website sales contact page to arrange the new Licence.

More Information

To change/swap a machine on your Platinum system you may be able to follow the Existing Licence section below.

Please make sure you have activated/authenticated your Microsoft Windows licence prior to activating your terminal with Platinum. Doing this afterwards will result in your PC no longer being authorised to use Platinum and will result in either you having to reauthorise your PC again via the method below or have to Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page to authorise your PC which would be chargeable.
If the old licence had postcode software authorized then when you activate the new PC this will have the postcode software automatically.

Existing Licence

If you are changing a PC and want to use one of your existing licences then the process can be completed within Platinum.

  1. Set up the network access and icons to use Platinum: see Setting up Machines For Platinum Use
  2. Start Platinum and log in.
  3. You will be presented with a "Login Error 107" box (see Platinum Login Errors Explained).
  4. Click [Activate]. You will now be presented with a list of your current licences and their assigned terminals.
  5. If the machine name is already in the list then it will be selected.
  6. Otherwise find a spare, unused or redundant licence in the list. You can use the "Last Accessed" columns to help identify which is the correct licence to use.
  7. Once the correct licence is selected, click [Activate] to activate it. It will change colour and the "ID" and "Terminal" columns will change to the new settings (summarised at the top of the window).
  8. You may use some of the columns further to the right to help describe and identify the terminal for the future. These are entirely optional and documentary only.
  9. When happy, click [Done] then [Accept].
  10. If all is well, you will get a message "Licence details updated successfully".
  11. If you get an error message, e.g. "Unable to update licence details", then you may have to Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page to activate the licence manually.
You must be connected to the internet and you will be able to re-license the same terminal once per month by this automatic method.

Troubleshooting

Login Error 106

If you get a 'Login Error 106' Rather than a 'Login Error 107' this will be due the the original PC's ID having a locked user on the monitor screen.

This will need to be cleared before you can get the 'Login Error 107' and get access to the [Activate] button. The clearing of the 'User Monitor Screen' will need to be done on a pc that still has access to Platinum, once cleared you will have access the the [Activate] button.

For help clearing your monitor screen click here.

New Licence

Once all the relevant details have been supplied and the changes made, you should receive a phone call or an email that reads something like the one below: 


SUBJECT : Activation of New Platinum Details

Hello From Catalyst Support

Just to let you know the changes you requested are now complete and uploaded to
our servers.

For help to finalise activation, please click on our Knowledge Base Help link below for
instructions on what to do next:

How do I Activate my New Platinum Terminal?

Hope this helps, Any Questions\issues don't hesitate to call.

Regards

Software Support
Catalyst

Once you have received notification of the change (either by phone or email), go to a machine that is already running Platinum and log in. Go to the following options at the top of the Platinum Window:

" Help About Platinum"

Look for "File", "Edit", "Options", "Macros" etc right at the top of the Platinum window.
  • Click the [Online Check] Button in the first tab.
  • You will get a message that says:
 Details Updated Successfully

Your new Platinum Detail changes will now be active.

See also


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