How to deal with end of day till corrections

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Summary

This article best describes how to deal with a daily takings report that is not agreeing with the actual takings into the till.

There are three types of discrepancy as follows :-

  1. The Wrong Payment Centre.
  2. The Wrong Amount.
  3. A Missing Transaction.

More Information

The Wrong Centre

A transaction has posted to a wrong centre, for example £100.00 has been posted to 'Z900' Cash when it should have been posted to 'Z902' Credit Cards.

There are two ways of correcting this, the first; if your system is set-up to update the nominal ledger at month end then you can simply adjust the transaction to the correct centre. The second; if your system updates the nominal ledger straight away then you must post a journal to correct the mistake.

Adjusting the Transaction Centre

Get into " Sales Ledger Maintenance Options Adjustments".

  • Type the 'Account Code' in and press <Enter>.
  • Press <Enter> or type the document number into the 'Document:' and press <Enter>.
  • Move the cursor next to the payment and press <E> to edit.
  • Move the cursor to the 'Centre:' and change it accordingly.
  • <Esc> and [Accept].

Posting a Correcting Journal

Get into " Nominal Ledger Journal Entries Double Entry".

  • Enter the centre you want to correct into '1st Centre:'.
  • Press <Enter>.
  • In the description enter "CENTRE CORRECTION" and press <Enter>.
  • On the '2nd Centre' Enter the centre you want to journal the full amount to and press <Esc> and [Accept].

The Wrong Amount

If the amount taken on Platinum is incorrect against the actual money taken and it is a nominal amount, then simply write the figure off and post a correcting journal increasing or decreasing the affected centre bringing it in-line/the same as what's actually been taken.

Writing Off a Nominal Amount

Get into " Nominal Ledger Journal Entries Double Entry".

  • Enter the centre you want to correct into '1st Centre:'.
  • Press [Enter].
  • Enter the description as "TILL CORRECTION" and <Enter>.
  • On the '2nd Centre' enter 'Z911' and press <Enter>.
  • Check the values and press <Esc> and [Accept].

If the discrepancy is not one that you are willing to write off then you must find out what's gone wrong and post the necessary correction into Platinum.

A Missing Transaction

If you have a missing transaction from either the End of Day or the PDQ reconciliation reports, then you must try and work out what has gone wrong and either post the missing invoice/transaction into Platinum or correct the PDQ machine.

See also


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