How to deal with end of day till corrections
Contents
Summary
This article best describes how to deal with a daily takings report that is not agreeing with the actual takings into the till.
There are three types of discrepancy as follows :-
- The Wrong Payment Centre.
- The Wrong Amount.
- A Missing Transaction.
More Information
The Wrong Payment Centre
A transaction has posted to the wrong payment centre. For example £100.00 has been posted to 'Z900' Cash when it should have been posted to 'Z902' Credit Cards.
There are two ways of correcting this, the first; if your system is set-up to update the nominal ledger at month end then you can simply adjust the transaction to the correct centre. The second; if your system updates the nominal ledger straight away then you must post a journal to correct the mistake.
Adjusting the Transaction Centre
Go to " Sales Ledger Maintenance Options Adjustments".
- Type the 'Account Code' in and press <Enter>.
- Press <Enter> or type the document number into the 'Document:' and press <Enter>.
- Move the cursor next to the payment and press <E> to edit.
- Move the cursor to the 'Centre:' and change it accordingly.
- <Esc> and [Accept].
Posting a Correcting Journal
Go to " Nominal Ledger Journal Entries Multiple Entry".
- Enter the date of the correction. This can usually be the date the error occurred unless you have closed the month it relates to, in this case enter the first of the next month.
- Press <Enter>.
- Enter the centre you want to move the money From e.g. 'Z900'.
- Press <Enter> twice to move to the "Credit(-)" column.
- Enter the amount to move e.g. 100.00.
- Press <Enter>.
- In the "Comment" field enter a suitable comment e.g. "CENTRE CORRECTION" and press <Enter>.
- Enter the centre you want to move the money To e.g. 'Z902'.
- Press <Enter> to move to the "Debit(+)" column.
- Enter the amount to move e.g. 100.00.
- Press <Enter>.
- In the "Comment" field press <Ctrl+F6> to repeat the previous comment.
- Press <Esc> and [Accept].
The Wrong Amount
If the amount taken on Platinum is incorrect compared to the actual money taken and it is a nominal amount, simply write the figure off by posting a correcting journal. The difference should be written off to centre 'Z911- Till Discrepancies' debiting or crediting the affected centre to bring it in line with what has actually been taken.
Writing Off a Nominal Amount
Go to " Nominal Ledger Journal Entries Multiple Entry".
- Enter the date of the correction. This can usually be the date the error occurred unless you have closed the month it relates to, in this case enter the first of the next month.
- Press <Enter>.
- Enter the centre you want to move the money From e.g. 'Z900'.
- Press <Enter> twice to move to the "Credit(-)" column.
- Enter the amount to move e.g. 0.50p.
- Press <Enter>.
- In the "Comment" field enter a suitable comment e.g. '"TILL CORRECTION" and press <Enter>.
- Enter the centre you want to move the money To e.g. 'Z911- Till Discrepancies'.
- Press <Enter> to move to the "Debit(+)" column.
- Enter the amount to move e.g. 0.50p.
- Press <Enter>.
- In the "Comment" field press <Ctrl+F6> to repeat the previous comment.
- Press <Esc> and [Accept].
If the discrepancy is not one that you are willing to write off then you must find out what has gone wrong and post the necessary correction into Platinum.
A Missing Transaction
If you have a missing transaction from either the End of Day or the PDQ reconciliation reports, then you must try and work out what has gone wrong and either post the missing invoice/transaction into Platinum or correct the PDQ machine.
See also
