Why does Platinum keep asking me to log in?
Summary
Platinum will now automatically bring up the Login box after a period of inactivity. Just log back in to continue with your work.
More Information
As a security feature, when Platinum is left idle for a period of time it will automatically bring up the Login box. If you are in a sensitive area of the system (say, sorting out the payroll) and unexpectedly have to leave your terminal then this offers a layer of security stopping unauthorised personnel from seeing what you were doing, or even worse, taking over your terminal and making their own changes which will be recorded with your details!
If you have the Unit Sales module and have your units on Catalyst FindIt then there will also be a "Virtual Showroom" rolling display of your units shown. Just press <Esc> or close the window to uncover the Login box so that you can log back in and continue with your work. See Can I display my units on a large screen in my showroom? for more information.
Disabled
In certain areas of Platinum this auto-logout is disabled as it is felt that the logout would be inappropriate from these places.
- Employee Entry - "Invoice Programs".
- Report Generator Output - when creating a 'rolling' report (i.e. A report that periodically regathers).
- Task List - " Tasks Outstanding" - Personnel Planning
- Point of Sale - Stock Control.
- Planning View - Logistics Management
- Real Time Labour Logging - Workshop.
Configuration
The amount of time of inactivity that Platinum waits before showing the Login box can be configured:
Go to " Reports & Settings Maintenance Options System Administrator Platinum Settings" and search for "Login Screen After Inactivity".
- Enter the number of minutes required.
- You may also enter '0' to disable the auto log out.
See also
- Can I display my units on a large screen in my showroom?
- How do I change the website used for locating addresses?
