Why do I need Platinum Software maintenance?
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Do I already have a maintenance contract?
For all clients renting Platinum software on a monthly basis, software maintenance is automatically included in the rental price.
For clients using Platinum on a licencing basis, the first year's cover is included in the price. Beyond the first year a separate maintenance contract needs to be purchased annually in order to continue the benefits of software maintenance.
What Software Maintenance provides
- Platinum support - A team of Software Specialists are on hand to assist with queries regarding the use of Platinum software.
- Updates to the software as released.
- Access to the Platinum Online system.
- Option to advertise on Catalyst FindIt and enable links to external sites and developers.
The Catalyst support team aim to help our customers get the best from Platinum software. The team provide advice and guidance on best practice system use and assist with rectifying issues.
Our Product and Development teams work constantly to enhance and develop the software.
Software maintenance covers both of these areas.
Why do I pay for maintenance?
- Software maintenance provides ongoing customer support. This service can be accessed by submitting a ticket via the Support Hub, emailing our Support team or contacting us via telephone. We provide "day to day" advice on how to get the most from the software as well as help with specific problems or issues.
- Platinum Software is continually developed and refined in order to become ever more useful, easier to use and to include new ideas and legislative changes. The product continually develops to take advantage of new ideas and new technology as these become available. This ensures that at all times you are always running the best software available. This means that it is never necessary to purchase a newer version of the product unlike many of our competitors.
What happens if I have lapsed Maintenance Cover and I wish to Renew it?
Please contact our sales team to discuss renewing your maintenance contract.
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