What does an item's status mean in Customer Order Enquiry?
From Catalyst
Summary
This article explains the meaning of the various statuses which may be shown against an order item in the " Customer Order Enquiry" option.
More Information
The " Customer Order Enquiry" option allows you to check on the progress of a sales order and any associated purchase orders using the attached reference. Each item found by the program is shown with a "Status" in the rightmost column indicating what stage of the ordering process it has reached.
These are:
- 'Invoiced'
- A sales order item which has been fully processed and invoiced.
- 'Delivered'
- A sales order item which has been processed to the point of printing a delivery note.
- 'Completed'
- A sales order item which has been processed to the point of completion.
- 'Arrived'
- A purchase order item for this reference has been received into stock.
- 'Partly Arrived'
- More than one purchase order item for the same stock code has been found, at least one of which has been received, and at least one of which has not.
- 'Re-allocated'
- A purchase order item has been received into stock, but your stock quantity at this depot is still insufficient to cover the sales order quantity.
- 'Special Order'
- A purchase order with the specified reference has been found which has not yet been received.
- 'On Order'
- An purchase order has been found for the item but it is not tied to a specific reference.
- 'NOT Stocked!'
- This item has not been stocked at this depot before, and no purchase order has yet been created.
- 'In Stock!'
- You currently have sufficient stock at the depot concerned to cover the quantity on sales order.
- 'Out of Stock!'
- You do not currently have sufficient stock at the depot concerned to cover the quantity on sales order.
See also
- Dealing with backorders in point of sale
- Selling parts over the counter
- How do I check customer order status?
- How do I Order Parts for a Customer?
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