Weekend Hotline Support
Historic Article
 |
This article has been replaced and is only included in the Knowledge Base for historic reference only. |
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Summary
This article will explain when Weekend Hotline Support is available and how to get it.
More Information
 | This time is not covered by the existing maintenance agreements - The service is intended to provide emergency cover only. |
This is charged at the rate of : £75 + V.A.T. per call.
Emergency Hotline Support cover is available on
Saturday's From : 9:00am to 1:00pm
Sunday's From : 10:00am to 2:00pm
Also on Bank Holidays From : 10:00am to 2:00pm.
Emergency Hotline Telephone Number : 0781 804 4086.
How the Service Works
Call the out of hours number given below and provide details of the problem that you are having. If it is something that can be dealt with by the Emergency Hotline Support, you will be asked to confirm that you are willing to accept the charge. This can be done in the following three ways :-
- Email to Support@catalyst-uk.com
- SMS message to '07818044086'
- Answer phone message on '07818044086'
The message should include :-
- The Company Name.
- Your name and position within the company.
- That you are willing to accept the charge.
Once we have received confirmation that you accept the charge, we will attempt to solve your problem. If your problem cannot be solved on the spot, you will be called back with the solution as soon as possible. If your problem cannot be solved at the time, no charge will be made.
See also
