How do I reverse a payment on the sales ledger?

Summary

This article explains how to refund a payment in the Sales Ledger e.g. if an invoice is marked as paid in error, a customer defaults on their payment or an unallocated payment is entered in error/refunded.

More Information

Go into " Sales Ledger Receipts".

Reversing Allocated Payments

• At the "Customer:", type in the customer's code if known, or search for the customer.
• Press <Enter> to move through the "Document" field.
• Use the "Mode:" to select "All Documents".
• Select the document you want to reverse.
• To reverse a payment against an invoice press the <minus> key and then the amount to reverse (To reverse a payment against a credit note just enter the amount).
• You may be taken straight to the [Payment] tab else click [Done].
• Enter the date for the reversal, usually today.
• In the "Cheque no./Comment:" field, enter the cheque number or suitable comment.
• In the "Payment centre:", enter the centre to which the reversal is to go e.g. 'Z992 - Current Bank Account'.
• Press [Done] then choose [Accept]. You are now able to go back in and pay the invoice off with the new cheque or leave it unpaid until your next payment run.

Reversing Unallocated Payments

Only use this option to reverse unallocated payments. Deposits should be corrected via the program they were taken - see How do I refund a unit deposit? or How do I Refund a Stock Deposit?.

• At "Customer", type in the customer's code if known, or search for the customer.
• Press <Enter> twice.
• Under the "Payment" column select the payment to reverse then click [Full].
• You may be taken straight to the [Payment] tab else click [Done].
• Enter the date for the reversal, usually today.
• In the "Cheque no./Comment:" field, enter a suitable comment.
• In the "Payment centre:", enter the centre to which the reversal is to go e.g. 'Z992 - Current Bank Account'.
• Press [Done] then choose [Accept].

See also

• How do I See All Documents rather than just Outstanding?
• How do I reverse a Payment to a Supplier?
• How do I put a customer\supplier invoice on hold?
• How do I allocate a payment to an invoice?
• Posting payments received

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Keywords AND Misspellings

customer receipts, payments, reverse payment, cancel payment, delete payment, duplicate, delete

Tags

PL04, SL04