How do I process a customer booking?
Contents
Summary
This article guides you through how to process a booking for a customer.
More Information
Bookings are made through " Booking and Hire Add or Edit Customer Bookings".
They can be made directly through this screen or via an enquiry.
New Bookings
Booking Details
Go to " Booking and Hire Add or Edit Customer Bookings".
- Click [Add].
- At "Customer" enter the first few letters of the customer name and press <Enter>.
 | You may create a booking without creating an account for a customer. However you must create an account for them before you may take a deposit and produce an invoice. |
 | If you do not wish to create an account at this stage, click into the "Reference" field and enter their name and telephone number. |
- Enter the booking period in the "From" and "To" fields.
| The start and end times will be populated by your system defaults. Amend the times only if this booking falls outside your normal hire period. |
Booking Items
Click [Add] to start adding items to the booking.
- Enter the item type or press <Ctrl+F1> to search.
- Click [Search] and select the item type.
- Click [Choose] to return to the booking.
- Enter the hire item or stock item or alternatively, press <Ctrl+F1> to search for the item.
- Click [Search] and select the item to add to the booking.
- Click [Choose] to return to the booking.
- If applicable, at "Quantity", enter the quantity of the booking item.
- At "Nett Price" or "Gross Price", enter the price to either purchase or hire the item for the booking period.
| If the hire item has an associated "Price Plan" then a default price will be automatically calculated for you. A description of the price can be found in the "Price description" column. |
| The [Booking Document] section above displays the Nett, VAT and Gross total for this booking. |
Repeat this process to add all items that apply to this booking.
Taking a Deposit
To take a "Booking Deposit" and/or "Security Deposit", click [Take].
Choose the appropriate tab, either [Booking Deposit] or [Security Deposit].
- Click the letter against the relevant payment method.
- If the deposit amount has not been calculated for you, enter the value against the relevant payment method.
| Deposit amounts are calculated based on the settings per booking item Type. |
Click [Done] to return to the booking form.
Check you have completed all relevant details and click [Done].
Existing Bookings
To view or amend an existing booking, go to " Booking and Hire Add or Edit Customer Bookings".
- Enter a date range to cover the period of the booking or click "Search" to view all current bookings.
- You may click [Advanced] to search for bookings for a specific customer, hire item or status.
- Select the booking and click [Edit].
- Make any changes, e.g. to [Add] or [Remove] a booking item or [Take] a deposit.
When you have made your changes, click [Done].
Follow Up Processes
These articles will guide you through the follow up processes.
See also
- How do I deal with a customer booking enquiry?
- How do I take a deposit for a customer booking?
- How do I customise pricing in Booking & Hire?
- How do I cancel a customer booking?
- How do I refund customer booking deposits?
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