File Error 00/99 - What does it mean?

Summary

This article explains what a 'File error 00/99' is and what you can do to help resolve it.

More Information

A 'File error 00/99' occurs within Platinum when your machine has lost access to the host machine of Platinum or you could not see a specific file at the time.

Platinum is shared via a network drive. That standard path that we use is 'P:\\Server\Public'.

Potential Causes

• Wifi Connection.
  • Platinum is hosted on a server machine and client machines are having to access the data through a wifi connection. If the connection is intermittent you will get this error, as it could not take the file at the time of the request.

• Wired Connection
  • The network cable from the client PC to the server or access point could be damaged or loose leading to the connection being dropped.

• Windows Firewall
  • There have been instances where the Windows firewall has stopped the communication between the client machine and the Platinum server. You can open a port on the server firewall to allow the communication to take place or you could disable the Windows firewall. Please read this article for disabling your Windows firewall. Generally the Windows Firewall could be disabled as there should be a more appropriate hardware firewall protecting the system.

See also

• What should I consider before transferring Platinum to a new server?
• How can I Stop my Mapped Drive from Being Inaccessible?
• Setting up Machines For Platinum Use
• How do I set up Platinum shortcuts on a new PC?

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