How do I exclude customers from bulk mailing?

There maybe cases whereby a particular customer would not wish to be contacted with promotional emails from platinum (e.g. a death in the family) It is possible to add a marker on a customer so they no longer get any mailings sent from the Marketing system.

• From a customer account anywhere in the system press <Shift+F10>.
• Click on the "Attributes" Tab.

Here you will see the following exclusions in the unallocated box:

• Message Exclusion - This is a global exclusion to not send any messages to the customer
• Email Exclusion - This excludes the customer from messages sent by email
• SMS Exclusion - This excludes the customer from messages sent through SMS Test Messages

• To add simply select the exclusion you require and click the [->] button to allocate the exclusion to that account

This will stop any mailings of the selected type to this account from this point on.

See also

• How do I send bulk email messages?
• How do I send bulk SMS messages?
• How to Use Vehicle Marketing
• How to Use Workshop Marketing
• How to Use Stock Control Marketing
• How do I Exclude Vehicles from Bulk Mailing?

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Keywords AND Misspellings

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