Dealing with "Record in Use" message
Summary
This article will explain the message "The record you requested is currently in use" and how to deal with this.
More Information
If you try to enter a record in platinum and you get the following message:
The record you requested in currently in use. You will be able to use this record when it becomes available You may press any (or the Quit button) to discontinue waiting. This record is use by user JOE BLOGGS, at station PC1
Then the record should be in use by user in the message, you have the option to [Quit] and do something else or you can wait and as soon as the record becomes free then you will be allowed to continue.
What to do if the Record is Not in Use
If you have checked with the user in the message and they are not using this record, then there has been a problem of some kind and the record now has a locked user in it. This is not a problem and is easily sorted.
The " User Monitor" screen holds a list of all current users of Platinum and the locked user can be deleted from here. To clear the locked user see How do I clear Locked Users?.
 | Information: You must be certain that the record is not in use you will not be able to clear a user from the user monitor screen if they are actually using the record. |
See also
- Trouble Shooter
- Frequently Asked Questions
- How do I clear Locked Users?
- How do I clear Highlighted Locked Users?
- How do I Unlock My Logistics Jobs?
- Troubleshooting Your Platinum Backup
- How do I Activate my New Platinum Terminal?
- Platinum Login Errors Explained - Error 106
- How do I Set up Platinum Shortcuts on a new PC?
