How do I activate my new Platinum terminal?

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Summary

If you wish to add a new PC to your Platinum system you will need to speak to your sales account manager to arrange the new License. If you have not yet done so, please Contact your Platinum dealer or our sales team on 0116 230 1500 or by using our website sales contact page. To change/swap a PC on your Platinum system you may be able to follow Existing Licence section below.

Existing Licence

If you are changing a PC and want to use one of your existing licences then the process can be completed within Platinum.

  1. Set up the network access and icons to use Platinum: see Setting up Machines For Platinum Use.
  2. Start Platinum and log in.
  3. You will be presented with a "Login Error 107" box (see Platinum Login Errors Explained).
  4. Click [Activate]. You will now be presented with a list of your current licences and their assigned terminals.
  5. If the machine name is already in the list then it will be selected.
  6. Otherwise find a spare, unused or redundant licence in the list. You can use the "Last Accessed" columns to help identify which is the correct licence to use.
  7. Once the correct licence is selected, click [Activate] to activate it. It will change colour and the "ID" and "Terminal" columns will change to the new settings (summarised at the top of the window).
  8. You may use some of the columns further to the right to help describe and identify the terminal for the future. These are entirely optional and documentary only.
  9. When happy, click [Done] then [Accept].
  10. If all is well, you will get a message "Licence details updated successfully".
  11. If you get an error message, e.g. "Unable to update licence details", then you may have to Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page to activate the licence manually.
  • You must be connected to the internet you will be able to re-license the same terminal once per month by this automatic method.

New Licence

Once all the relevant details have been supplied, and the changes made you should receive a phone call or an email that reads something like the one below: 


SUBJECT : Activation of New Platinum Details

Hello From Catalyst Support

Just to let you know the changes you requested are now complete and uploaded to 
our servers.

For help to finalise activation click on our Knowledge Base Help link below for 
instructions on what to do next:

How do I Activate my New Platinum Terminal?

Hope this helps, Any Questions\issues don't hesitate to call.

Regards 

Software Support 
Catalyst

Once you have received notification of the change (either by phone or email), go to a machine that is already running Platinum and log in. Go to the following options at the top of the Platinum Window:

" Help About Platinum"

Tip: Look for "File", "Edit", "Options", "Macros" etc right at the top of the Platinum window.
  • Click the [Online Check] Button in the first tab.
  • You will get a message that says:
 Details Updated Successfully

Template:Tick Your new Platinum Detail changes will now be active.

See also


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Keywords AND Misspellings
Activate, activation, new, PC, SXID, terminal, company name change, company, name, change, NEW PC, PC'S, COMPUTER, TERMINAL, MACHINE, LOGIN, ERROR, LICENCE, TERM, AUTHORISE, authoriation
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