Setting up Machines For Platinum Use
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Contents
Summary
This article explains the steps to carry out for Platinum when you have to upgrade or replace a PC that runs Platinum. There are some simple actions you can follow to make this process go as smoothly as possible.
When Adding an Additional New Terminal
If you have purchased a PC that has never been authorised for Platinum, this will need a new license. Follow the steps in the #Preparing a New PC for use in Platinum section below, then follow How do I Activate my New Platinum Terminal? to activate the terminal for Platinum use.
When Replacing an Existing Terminal
If you have a PC that is failing or has already failed, first follow the #Preparing a New PC for use in Platinum section below if the PC doesn't currently have the Platinum short-cuts/icons, then follow the steps in How do I Activate my New Platinum Terminal?.
Changing Networking or Computer Name Details
If you need either to change the networking (e.g. moving to a domain) or to change the name of a PC (e.g. restructuring network) this will require a re-authorisation of the machine as the networking is one of the things the Platinum Primary ID is based on. See How do I get my PC's Platinum Terminal ID? to get the new ID.
 | PLEASE NOTE: Unless absolutely necessary, please try to avoid changing the Computer name or networking settings as this may mean you will be charged for the re-authorisation as this is outside of your maintenance contract as there are changes outside of Platinum's control. |
Preparing a New PC for use in Platinum
- Make sure the new PC is connected to your network and has access to your Platinum server.
- Map a Network drive that is the same Letter as all the other PC's by going to:
- "My Computer" -> "Tools" -> "Map Network Drive".
- Select the Platinum Drive letter in the "Drive" drop-down box.
- Use the "Browse" box to enter the Network path to the shared (Public) folder on the Server, e.g. '\\Server\Public'.
 | Tip: You can work out what drive letter the other PC's are using by moving to a Platinum PC that is still working and right clicking on its Platinum icon and going to "Properties" and reading the first letter of the "Start In" box. |
- Next follow the steps in How do I Set up Platinum Shortcuts on a new PC?
See also
- How do I get my PC's Platinum Terminal ID?
- Platinum Login Errors Explained
- How do I Set up Platinum Shortcuts on a new PC?
- How do I Activate my New Platinum Terminal?
