Troubleshooting payroll RTI submission errors

Summary

Occasionally when you are doing your RTI End of Period Submissions, errors may pop up. This article explains some of the most common errors and how to fix them.

Error No 1 - Missing Accounts Office Reference

Joe Bloggs sending a new PR-FPS submission at 09:34 on 16/04/2013
Connecting to https://secure.gateway.gov.uk/submission
Sending new submission
Receiving reply
Received acknowledgement message
Closing connection to https://secure.gateway.gov.uk/submission
Next message will be sent in 10 seconds
Connecting to https://secure.gateway.gov.uk/poll
Requesting submission status
Receiving reply
Received error message

Department business error: The submission of this document has failed due to 
departmental specific business logic in the Body tag. (3001)

ChRIS schema error: Value '' doesn't have the correct format (Location: 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission
[1]/fps:EmpRefs[1]/fps:AORef[1]) (4085)

ChRIS schema error: Invalid content found at element 'AORef' (Location: 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission
[1]/fps:EmpRefs[1]/fps:AORef[1]) (4065)

Next message will be sent in 10 seconds
Completing submission
Receiving reply
Received response message
Closing connection to https://secure.gateway.gov.uk/poll
Submission failed

Solution

This error message indicates that the "Accounts Office Reference" is missing in the Payroll Parameters.

To fix this error, see this article.

Error No 2 - Platinum Username is Not a Full Name

PAYROLL sending a new PR-FPS submission at 09:34 on 16/04/2013
Connecting to https://secure.gateway.gov.uk/submission
Sending new submission
Receiving reply
Received acknowledgement message
Closing connection to https://secure.gateway.gov.uk/submission
Next message will be sent in 10 seconds
Connecting to https://secure.gateway.gov.uk/poll
Requesting submission status
Receiving reply
Received error message

Department business error: The submission of this document has failed due to 
departmental specific business logic in the Body tag. (3001)

ChRIS schema error: Value '' doesn't have the correct format (Location: 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal
[1]/fps:Contact[1]/fps:Name[1]/fps:Fore[1]) (4085)

ChRIS schema error: Invalid content found at element 'Fore' (Location: 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal
[1]/fps:Contact[1]/fps:Name[1]/fps:Fore[1]) (4065)

Next message will be sent in 10 seconds
Completing submission
Receiving reply
Received response message
Closing connection to https://secure.gateway.gov.uk/poll
Submission failed

Solution

This error message indicates that the "Long Name" of your user in Platinum is not a "Proper" Name that conforms to the RTI protocol. The "Long Name" needs to consist of a forename and a surname to pass the validation.

E.G.: In the example above the username for the "Payroll" Login has a name of 'PAYROLL'. 'John Smith' would be fine, but 'PAYROLL' or 'Everyone' will not do.

To correct this you will need to change the 'Long Name' to be the name of the person that does the payroll. The 'User Code' can stay the same. For help on how to change these names, click HERE.

Error No 3 - Invalid or Unconfirmed Government Gateway Username and Password

Joe Bloggs sending a new PR-FPS submission at 15:28 on 19/04/2013
Connecting to https://secure.gateway.gov.uk/submission
Sending new submission
Receiving reply
Received error message
Gateway fatal error: Authentication Failure. The supplied user credentials failed 
validation for the requested service. (1046)
Closing connection to https://secure.gateway.gov.uk/submission
Submission failed

Solution

This error message will require you to contact the HMRC to get the correct Government Gateway username and password details.

PLEASE NOTE: If you have been issued with new Government Gateway username and password details it can take "some time" for them to become activated and live.

Error No 4 - Invalid Email Address on your Platinum User

Joe Bloggs sending a new PR-FPS submission at 13:14 on 24/04/2013
Connecting to https://secure.gateway.gov.uk/submission
Sending new submission
Receiving reply
Received acknowledgement message
Closing connection to https://secure.gateway.gov.uk/submission
Next message will be sent in 10 seconds
Connecting to https://secure.gateway.gov.uk/poll
Requesting submission status
Receiving reply
Received error message
Department business error: The submission of this document has failed due to 
departmental specific business logic in the Body tag. (3001)
ChRIS schema error: Value 'Platinum' doesn't have the correct format (Location: 
/hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal
[1]/fps:Contact[1]/fps:Email[1]) (4085)
ChRIS schema error: Element 'Email' must only have valid text as its content 
(Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]
/fps:Principal[1]/fps:Contact[1]/fps:Email[1]) (4052)
Next message will be sent in 10 seconds
Completing submission
Receiving reply
Received response message
Closing connection to https://secure.gateway.gov.uk/poll
Submission failed

Solution

This error message will require you to amend the email address on your Platinum user. The email address can be left blank if required or it must contain a valid address. To amend the email address on your user go to " Systems Reports & Parameters Maintenance Options System Administrator User Maintenance".

Error No 5 - Issues with previous payroll leaver records

Joe Bloggs sending a new PR-FPS submission at 10:31 on 25/04/2013
Connecting to https://secure.gateway.gov.uk/submission
Sending new submission
Receiving reply
Received acknowledgement message
Closing connection to https://secure.gateway.gov.uk/submission
Next message will be sent in 10 seconds
Connecting to https://secure.gateway.gov.uk/poll
Requesting submission status
Receiving reply
Received error message
Department business error: The submission of this document has failed due to departmental specific business logic in the Body tag. (3001)
ChRIS business error: The [PAYMENTAFTERLEAVINGDATEINDICATOR] is set. Please complete [LEAVINGDATE] (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission[1]/fps:Employee[14]/fps:Employment[1]/fps:Payment[1]/fps:PmtAfterLeaving[1]) (7847)
Next message will be sent in 10 seconds
Completing submission
Receiving reply
Received response message
Closing connection to https://secure.gateway.gov.uk/poll
Submission failed

Solution

Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page

See also

• How do I Prepare for RTI Submissions?
• How do I Close a Payroll Period?
• How do I set up a New User?
• Payroll End of Year

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Keywords AND Misspellings

RTI, Payroll, Subs, Submissions, HMRC, error, errors, fail, failure