Why is my Postcode Look-up Software not Working?
Contents
Summary
This article will offer advice with regards to what you can do if your postcode look-up software/feature is not working within Platinum.
More Information
Platinum has its own Postcode Look-up software, this is licensed per terminal on a twelve month basis.
If after entering a postcode and pressing <Enter>, the address does not appear, there could be a number of reasons why this will happen and these are categorised as follows:
Troubleshooting
Check that the postcode being entered is correct. Platinum does not need the postcode to be in capital letters. Platinum does not need for the postcode to contain a space but it does need the postcode to be correct. Double check that the postcode you are entering is genuine.
Individual Machine does not find Address
If a result does not appear on your machine but it does on a colleague’s machine, check that your terminal is authorised for Postcode Look-up. To do this, go to " Help About Platinum" and then to the " Login" tab. At "Terminal ID", whether or not the terminal you are using has a valid postcode license will be displayed.
All Machines do not find Address
When no machine receives a postcode look-up result in Platinum your subscription may have finished. To check this go to " Help About Platinum" You will see here if your Postcode is licensed and for how many terminals.
Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page if your Postcode Look-up is licensed. If your Postcode Look-up is not licensed and you want to get it licensed then see Here.
See also
