How do I clear locked users?
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Summary
There are occasions during day to day use where you may find yourself being kicked out of Platinum while entering data, for example, a power cut. If this happens, in some circumstances, the record that you are creating or using will become locked. This article explains how to remove the "Dead users" from Platinum and unlock the files in use.
We suggest this is done at the end of a day as in most cases all users need to be out of the system to allow the clear-down to be done. This will also allow the backup to run through without any files being locked.
Clearing ALL Users
 | Please Note: To follow this procedure you will need access to the "Systems" -> "Reports & Parameters" option. If you do not have access to these options they are usually allocated to a designated administration person within your company (e.g. a General Manager) |
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- Go to "Systems" -> "Reports & Parameters" -> "User Monitor Screen".
- This will show a list of all the users Platinum thinks are in the system.
 | WARNING: At this point ALL users MUST be out of Platinum. if the screen is cleared and there are still people using the system, they will run into problems. |
- Once you are sure you are the only user physically in the system (at this point it maybe difficult to tell if others are in if there are a lot of "Dead Users" on the screen), press <F10> followed by <F2>.
Clearing Individual Users
If you know the specific user you wish to delete either because of the dates shown on the monitor screen or because you have just crashed on the system, in which case the your "Dead User" will be ABOVE the user shown as being on the "User monitor screen".
| Please Note: To follow this procedure you will need access to the "Systems" -> "Reports & Parameters" option. If you do not have access to these options they are usually allocated to a designated administration person within your company (e.g. a General Manager) |
- Go to "Systems" -> "Reports & Parameters" -> "User Monitor Screen".
- This will show a list of all the users Platinum thinks are in the system.
- Press <F10>
- This will bring up a screen that looks like this:
Remove any Critical users : N
Delete from User : 0
To User : 0
- After checking the "User" column on the far left of the screen for the user you wish to delete, enter this number in the Delete from and to user fields.
 | Tip: If there is a range of users to delete you can enter the lowest number of the user in the list in the "From user" field and the highest number of the user in the "To User" field and the system will delete all users in between in one go. |
- Press <F2> to confirm the deletion and then exit the screen
| Important: If there are any lines on the screen that are highlighted in some way, this is due to Platinum being exited incorrectly while it was updating files. Please refer to the article below in the "See also" Section |
See also
