Setting up Machines For Platinum Use

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Summary

There will be times were it is necessary to upgrade or replace a PC that runs Platinum. There are some simple steps you can follow to make this process go as smoothly as possible.

More Information

When Adding a Additional New Terminal

If you have purchased a PC that has never been authorised for platinum and will become a new license follow the steps in the "Preparing a New PC for use in Platinum" section below.

When Replacing an Existing Terminal

If you have a PC that is failing or has already failed follow these steps to get your ID.

Changing Networking or Computer Name Details

If for some reason you need to change the Networking (e.g. moving to a domain) or changing the name of a PC (e.g. Re-structuring network) this will require a Re-authorisation as the networking is one of the things the Platinum Primary ID is based on. See How do I get my PC's Platinum Terminal ID? to get the new ID.

PLEASE NOTE: Unless absolutely necessary avoid changing the Computer name or networking settings as this make mean you will be charged for the re-authorisation as this is outside of you maintenance contract as there are changes outside of Platinum's control.

Preparing a New PC for use in Platinum

  • Make sure the New PC is connected to you network and has access to your Platinum server.
  • Map a Network drive that is the same Letter as all the other PC's by going to:
  • "My Computer" -> "Tools" -> "Map Network Drive".
  • Select the Platinum Drive letter in the "Drive" Dropdown Box.
  • Use the "Browse" box to enter the Network path to the shared (Public) folder on the Server E.g. '\\Server\Public'.
Tip: You can work out what Drive letter the other PC's are using by moving to a Platinum PC that is still working and Right Clicking on it's icon and going to "Properties" and reading the First Letter of the "Start In" box.
  • Once the Network Drive is mapped go to "My Computer" and browse to the new Network Drive letter E.g. 'P:' -> then to the 'SX' Folder -> then to the 'SXUTILS' folder.
  • Look for an icon that looks like a "Medical Bag" with a Platinum logo next to it called 'SXTERM' and double click to run it.
  • The program will ask you for the Platinum installation Path. If it is not already filled in this is the letter of the Platinum network drive plus :\Sx E.g. P:\Sx. Enter this and Click the [Save] Button
  • The screen will then ask you for a Terminal sequence number. This is a Serial number for an "Epic" Branded PC purchased from Catalyst. If it has be brought from us this number will be on the rear of the PC on a Small White Label. If it is not a PC purchased from Catalyst Click the [Not Epic] Button.
  • The Final Screen asks for a computer description which you can fill in. We generally recommend entering Who uses the pc and where it is.
IMPORTANT INFORMATION: It is VERY important to make a note of the "Clientname" and the "SX Primary ID" fields of this screen as they will be needed to authorise the PC

.

  • The next step will take you to a new window asking if you want to run a Platinum Update Click the [No] Box.
  • There will now be a list of options on screen, Put a Tick by Left clicking the line that says "Install Platinum Shortcuts" then Click [Next]
  • A bar will go across the screen and you will then get a [Finish] button to click to complete the operation. This will have installed the Platinum shortcut on the new PC ready for use.
WARNING: Once closed you will get a box saying the PC must be restarted you can either click [Yes] and the PC will restart immediately or [No] to restart later.
  • Double Click your new Platinum Shortcut, This should bring up a "Login Error 107 (????)" The Code in Brackets the New PC's SX Primary ID and should match the Note you made earlier when running SXTERM.
  • Finally to get you new PC authorised call Catalyst on '0116 2301500' and ask for ask for the Sales Department quoting that you would like to "Re-authorise Platinum".
  • Once through to your sales account manager give them any old and new codes you have retrieved in the previous steps.

See also


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Keywords AND Misspellings
New PC, PC's, Computer, Terminal, machine, Login, error, licence, term, authorise
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