Setting up Machines For Platinum Use

Summary

There will be times were it is necessary to upgrade or replace a PC that runs Platinum. There are some simple steps you can follow to make this process go as smoothly as possible.

Adding an Additional New Terminal

If you have purchased a PC that has never been authorized for platinum follow the steps below to install it and prepare it for use in Platinum:

• Make sure the PC is connected to you network and has access to your Platinum server.
• Map a Network drive that is the same Letter as all the other PC's by going to:
• "My Computer" -> "Tools" -> "Map Network Drive".
• Select the Platimum Drive letter in the "Drive" Dropdown Box.
• Use the "Browse" box to enter the Network path to the shared (Public) folder on the Server E.g. \\Server\Public.

Tip: You can work out what Drive letter the other PC's are using by moving to a Platinum PC that is still working and Right Clicking on it's icon and going to "Properties" and reading the First Letter of teh "Start In" box.

• Once the Network Drive is mapped go to "My Computer" and browse to the new Network Drive letter E.g. "P:" -> then to the "SX" Folder -> then to the "SXUTILS" folder.
• Look for an Icon that looks like a "Medical Bag" with a Platinum logo next to it called "SXTERM" and Double Left Click to run it.
• The program will ask you for the Platinum installation Path. If it is not already filled in this is the letter of the Platinum network drive plus :\Sx E.g. P:\Sx. Enter this and Click the [Save] Button
• The screen will then ask you for a Terminal sequence number. This is a Serial number for an "Epic" Branded PC purchased from Catalyst. If it has be brought from us this number will be on the rear of the PC on a Small White Label. If it is not a PC purchased from Catalyst Click the [Not Epic] Button
• The Final Screen asks for a computer description which you can fill in. We generally recommend entering Who uses the pc and where it is.

IMPORTANT INFORMATION: It is VERY important to make a note of the "Clientname" and the "SX Primary ID" fields of this screen as they will be needed to authorize the PC.

• The next step will take you to a new window asking if you want to run a Platinum Update Click the [No] Box.
• There will now be a list of options on screen, Put a Tick by Left clicking the line that says "Install Platinum Shortcuts" then Click [Next].
• A bar will go across the screen and you will then get a [Finish] button to click to complete the operation. This will have installed the Platinum shortcut on the new PC ready for use.

WARNING: Once closed you will get a box saying the PC must be restarted you can either click [Yes] and the PC will restart immediately or [No] to restart later.

• Double Click your new Platinum Shortcut, This should bring up a "Login Error 107 (????)" The Code in Brackets the New PC's SX Primary ID and should match the Note you made earlier when running SXTERM.
• Finally to get your new PC authorized call Catalyst on 0116 2301500 and ask for ask for the Sales Department and Tell the receptionist you would like to buy an "Extra Platinum License".

Replacing an Existing Terminal

If you have a PC that is Failing or Has already Failed Follow the steps below to get the PC reconfigured as quickly as possible.

If you are Able to Login Before Changing the Terminal

• It is Important to get the "SX Primary ID" of the PC that is to be replaced this is done by logging into Platinum and going to "Help" -> "About Platinum" and Clicking on the "Login" Tab and Noting Down the 'Terminal ID' E.G. PC-1/AB12.
• Once you have the old ID the Old PC can be removed and the new one added to the network as outlined in the section above

WARNING: Whenever possible it is best to Name the new PC the same Name as the original PC. - If this is not done the steps below for "If you are NOT Able to Login Before Changing the Terminal" will need to be followed and this may take longer than if you have the code for the old PC.