How do I clear Highlighted Locked Users?
From Catalyst
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This article or section is under review. Be aware: Content may change as the document is reviewed. |
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This article or section is under development. Be aware: Content will change as the document progresses. |
Summary
The following article outlines how to remove any "Dead Users" from the User Monitor Screen that are highlighted in some way. These happen when Platinum being exited incorrectly while it was updating files. They can be removed using the following procedure.
More Information
 | Please Note: To follow this procedure you will need access to the "Systems" -> "Reports & Parameters" option. If you do not have access to these options they are usually allocated to a designated administration person within your company (e.g. a General Manager). |
- Go to "Systems" -> "Reports & Parameters" -> "User Monitor Screen".
- This will show a list of all the users Platinum thinks are in the system.
- Press <F10>.
- This will bring up a screen that looks like this:
Remove any Critical users : N
Delete from User : 0
To User : 0
- Move to the "Remove any Critical users" field and change the 'N' to a 'Y'.
 | Warning: Once you press enter the system will being up the warning :
"Possible partial data update, investigation is required. you may proceed at your own risk, if in doubt contact software support."
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- After checking the "User" column on the far left of the screen on the Highlighted Users line you wish to delete enter this number in the Delete from and to user fields.
 | Tip: If there is a range of users to delete you can enter the lowest number of the user in the list in the "From user" field and the highest number of the user in the "To User" field and the system will delete all users in between in one go. |
- Press <F2> to confirm the deletion and then exit the screen.
