How to get your SXID information
From Catalyst
Summary
This article explains one way to obtain the Platinum Licence (SXID) information for a computer that has or is currently accessing Platinum.
Additional Information
Each time a computer accesses Platinum Software, it creates an entry log within the SX company folder. This entry log is called '\sx\sxco?\sx-login.log' and will be a text file. An Example of the file is shown below...
 | LIAISON02 1785 01 Fredrick 19/06/2008 14:12:40 SX 00 00 7D20
LIAISON02 1786 01 Fredrick 19/06/2008 16:04:48 SX 00 00 7D20 LIAISON02 1787 01 Fredrick 19/06/2008 16:22:13 SX 00 00 7D20 |
SX-Login.Log
A break down of this text document and the relevant fields that are need and required by our Support Team are as follows:
- The left hand column in the text file is the computer name. In the example above, this is 'LIAISON02'.
- Next is the User's log-on code, which changes every time the user logs onto Platinum and increases numerically. In the example above, this is the column showing '1785, 1786 and 1787'
- The next field is the User's ID code. This is a code used by Platinum for each user. In the example above, this is the column showing '01'.
- The next two fields are the login date and time when the user logged on. In the example above, these are the columns showing '19/06/2008 16:04:48', '19/06/2008 16:04:48', and '19/06/2008 16:22:13'.
- The next 3 fields are not important here, these can be ignored. In the example above, these are 'SX 00 00'.
- Finally the all important information - the machine's Platinum Licence (SXID). This ID is unique to each machine and is what is needed by the Catalyst Support Team.
