Difference between revisions of "How do I process a customer booking?"
From Catalyst
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** Click {{Button|Search}} and select the item to link to this booking. | ** Click {{Button|Search}} and select the item to link to this booking. | ||
** Click {{Button|Choose}} to return to the booking. | ** Click {{Button|Choose}} to return to the booking. | ||
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| + | * At {{DataPrompt|Nett Price}} or {{DataPrompt|Gross Price}}, enter the price to hire the hire item for the booking period. | ||
| + | {{Information|text=If the hire item has an associated {{DataPrompt|Price Plan}} then a default price will be automatically calculated for you. A description of the price can be found in the {{DataPrompt|Price description}} column.}} | ||
{{Information|text=The {{Tab|Booking Document}} section above displays the Nett, VAT and Gross total for this booking.}} | {{Information|text=The {{Tab|Booking Document}} section above displays the Nett, VAT and Gross total for this booking.}} | ||
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* [[How do I Handle a Customer Booking Enquiry?]] | * [[How do I Handle a Customer Booking Enquiry?]] | ||
* [[How do I Take a Deposit for a Customer Booking?]] | * [[How do I Take a Deposit for a Customer Booking?]] | ||
| + | * [[How do I Customise Pricing in Booking & Hire?]] | ||
| − | {{KB_Tags|Booking, Take, Deposit, Security, Hire, Item, Rental,Customer Booking, Customer Enquiry}} | + | {{KB_Tags|Booking, Take, Deposit, Security, Hire, Item, Rental, Customer Booking, Customer Enquiry}} |
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Revision as of 12:32, 6 November 2018
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This article or section applies to a Platinum feature currently being developed. Be aware: Content may change. |
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This article or section is under review. Be aware: Content may change as the document is reviewed. |
Contents
Summary
This article guides you through how to process a booking for a customer.
More Information
Bookings are made through " Booking and Hire Add or Edit Customer Bookings".
They can be made directly through this screen or via an enquiry.
New Bookings
Booking Details
Go to " Booking and Hire Add or Edit Customer Bookings".
- Click [Add].
- At "Customer" enter the first few letters of the customer name and press <Enter>.
 | You may create a booking without creating an account for a customer. However you must create an account for them before you may take a deposit and produce an invoice. |
 | If you do not wish to create an account at this stage, click into the "Reference" field and enter their name and telephone number. |
- Enter the booking period in the "From" and "To" fields.
| The start and end times will be populated by your system defaults. Amend the times only if this booking falls outside your normal hire period. |
Booking Items
Click [Add] to start adding hire items to the booking.
- Enter the item type or press <Ctrl+F1> to search.
- Click [Search] and select the item type.
- Click [Choose] to return to the booking.
- Enter the Hire item or press <Ctrl+F1> to search.
- Click [Search] and select the item to link to this booking.
- Click [Choose] to return to the booking.
- At "Nett Price" or "Gross Price", enter the price to hire the hire item for the booking period.
| If the hire item has an associated "Price Plan" then a default price will be automatically calculated for you. A description of the price can be found in the "Price description" column. |
| The [Booking Document] section above displays the Nett, VAT and Gross total for this booking. |
Repeat to add all items to apply to this booking.
Taking a Deposit
To take a "Booking Deposit" and/or "Security Deposit" click [Take].
[Booking Deposit].
- Click the letter against the relevant payment method.
- If a booking deposit has not been calculated for you, enter the deposit amount against the relevant payment method.
[Security Deposit]
- Click the letter against the relevant payment method.
- If a security deposit has not been calculated for you, enter the deposit amount against the relevant payment method.
| Deposit amounts are calculated based on the settings per Hire Item Type. |
Click [Done] to return to the booking form.
Check you have completed all relevant details and click [Done].
Existing Bookings
To view or amend an existing booking go to " Booking and Hire Add or Edit Customer Bookings".
- Enter a date range to cover the period of the booking or click "Search" to view all current bookings.
- You may click [Advanced] to search for bookings for a specific customer, hire item or status.
- Select the booking and click [Edit].
- Make any changes e.g. to [Add] or [Remove] a hire item or [Take] a deposit.
When you have made your changes click [Done].
Follow Up Processes
These articles will guide you through the follow up processes.
See also
- How do I Handle a Customer Booking Enquiry?
- How do I Take a Deposit for a Customer Booking?
- How do I Customise Pricing in Booking & Hire?
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Tags
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