Articles

Use this page to add articles.

• Login to the Knowledge Base and press the [edit] button, add your page name to the list below (order does not matter) in between [[<your page name>]] below.
• Save the page.
• Click on the Red link you have created to start creating your page.
• Follow the rules outlined in the [guide] for how to write your article.

Remember: What you write here becomes live the moment you press [Save]...

Knowledge Base

Articles in Red have yet to be written, articles in Blue have already been written and their entry here can be removed.

• Empty Pages
• Under Development

Title Suggestion

When an article name is entered here, you must tag the line with todays date - this date must NOT be changed (this allows us to see how long an article has been waiting to be completed).

• The article should sit in this section until it has been approved, it is then moved the 'Title Confirmed' section below, before allocation.

• '28/10/2015' - What Does "Stk Flag" in the General Stock Depot Section of a Stock Code Mean? - RG
• '29/10/2015' - How do I Check how many Loyalty Cards have been Issued? - KK - LW OK
• '29/10/2015' - How do I Check Loyalty Card Balances? - KK - LW OK
• '29/10/2015' - Exporting Contact Details for Loyalty Cards - KK - LW OK
• '29/10/2015' - How do I Check how many Loyalty Points have been Redeemed? - KK - LW OK
• '29/10/2015' - How do I View Loyalty Points that have Expired? - KK - LW OK
• '29/10/2015' - How do I Check who a Loyalty Card belongs to? - KK - LW OK
• '29/10/2015' - How do I Redeem Loyalty Points? - KK - LW OK
• '29/10/2015' - How do I Issue Loyalty Cards? - KK - LW OK

Suggestions from Programming!

• '21/04/2015' - How do I Record Labour in the Workshop using Platinum Mobile? - CWA OK could include:
  • "How to record labour to a job"
  • "How to record labour to job activities" (aka labour items. I couldn't find any existing documentation on this, so maybe it needs to go in a more general section?)
  • "How to record downtime"
  • "Why does 'Your current activity' change to red sometimes on the job details page?" - because you're viewing a job to which you are not currently recording time.
• '21/04/2015' - How do I Change my Activity Colours in Platinum Mobile? - CWA OK

Title Confirmed

• '04/02/2015' - How do I Deal with an Early Return from Maternity\Paternity Leave? - RG - CWA OK

• '04/02/2015' - Using the Inter Company Transfer Option TL - CWA OK

• '04/02/2015' - How do I Set Specific Printers for my Machine? - RG (Changing term spec alts) - CWA OK

• '04/02/2015' - How can I Check that my Retention Centre Isn't Sending too Many Messages to the Same Customer? - RG - CWA - Needs a shorter, snappier title
• '27/03/2015' - How do I Deal with a Part Exchange that Arrives Early? - CWA OK
• '03/06/2015' How do I Book in a Courtesy Vehicle? - RG - CWA OK
• '24/06/2015' RTI End of Period Submissions - KK - CWA OK
• '28/07/2015' - Nominal Integration KK - CWA OK
• '23/09/2015' - Platinum Experience Index - LW - LW OK
• '09/09/2015' - How do I Search for a Nominal Centre? - KK - CWA OK
• '21/09/2015' - How Does Platinum find the right Vehicle Check Sheet to Use? - SJJ - LW OK
• '22/10/2015' - How do I Update my Kramp Cost Prices? - TL - CWA OK