Difference between revisions of "Weekend Hotline Support"
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==Summary== | ==Summary== | ||
This article will explain when Weekend Hotline Support is available and how to get it. | This article will explain when Weekend Hotline Support is available and how to get it. | ||
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| + | Emergency Hotline Telephone Number : {{DataValue|0781 804 4086}}. | ||
==More Information== | ==More Information== | ||
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==How the Service Works== | ==How the Service Works== | ||
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Call the out of hours number given below and provide details of the problem that you are having. If it is something that can be dealt with by the Emergency Hotline Support, you will be asked to confirm that you are willing to accept the charge. | Call the out of hours number given below and provide details of the problem that you are having. If it is something that can be dealt with by the Emergency Hotline Support, you will be asked to confirm that you are willing to accept the charge. | ||
This can be done in the following three ways :- | This can be done in the following three ways :- | ||
* Email to [mailto:Support@catalyst-uk.com Support@catalyst-uk.com] | * Email to [mailto:Support@catalyst-uk.com Support@catalyst-uk.com] | ||
| − | * SMS message to | + | * SMS message to {{DataValue|07818044086}} |
| − | * Answer phone message on | + | * Answer phone message on {{DataValue|07818044086}} |
The message should include :- | The message should include :- | ||
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* Your name and position within the company. | * Your name and position within the company. | ||
* That you are willing to accept the charge. | * That you are willing to accept the charge. | ||
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Once we have received confirmation that you accept the charge, we will attempt to solve your problem. If your problem cannot be solved on the spot, you will be called back with the solution as soon as possible. | Once we have received confirmation that you accept the charge, we will attempt to solve your problem. If your problem cannot be solved on the spot, you will be called back with the solution as soon as possible. | ||
If your problem cannot be solved at the time, no charge will be made. | If your problem cannot be solved at the time, no charge will be made. | ||
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{{FAQ}}{{KB Tags|Hotline, Support, Emergency, Weekend}} | {{FAQ}}{{KB Tags|Hotline, Support, Emergency, Weekend}} | ||
Revision as of 10:02, 18 February 2011
Summary
This article will explain when Weekend Hotline Support is available and how to get it.
Emergency Hotline Telephone Number : '0781 804 4086'.
More Information
Emergency Hotline Support cover is available on Saturday's from 9:00am to 1pm, Sunday's from 10:00am to 2:00pm and also on bank holidays from 10:00am to 2:00pm.
This time is not covered by the existing maintenance agreements, and is charged at the rate of £75 + V.A.T. per call.
The service is intended to provide emergency cover only.
How the Service Works
Call the out of hours number given below and provide details of the problem that you are having. If it is something that can be dealt with by the Emergency Hotline Support, you will be asked to confirm that you are willing to accept the charge. This can be done in the following three ways :-
- Email to Support@catalyst-uk.com
- SMS message to '07818044086'
- Answer phone message on '07818044086'
The message should include :-
- The Company Name.
- Your name and position within the company.
- That you are willing to accept the charge.
Once we have received confirmation that you accept the charge, we will attempt to solve your problem. If your problem cannot be solved on the spot, you will be called back with the solution as soon as possible.
If your problem cannot be solved at the time, no charge will be made.
