Difference between revisions of "Weekend Hotline Support"
Nigel Smith (talk | contribs) |
|||
| Line 1: | Line 1: | ||
| − | |||
==Summary== | ==Summary== | ||
This article will explain when Weekend Hotline Support is available and how to get it. | This article will explain when Weekend Hotline Support is available and how to get it. | ||
==More Information== | ==More Information== | ||
| − | Emergency Hotline Support cover is available at Weekends on both Saturday and Sunday from 10:00am to 4:00pm. | + | Emergency Hotline Support cover is available at Weekends on both Saturday and Sunday from 10:00am to 4:00pm, and also on bank holidays. |
This time is not covered by the existing maintenance agreements, and is charged at the rate of £75 + V.A.T. per call. | This time is not covered by the existing maintenance agreements, and is charged at the rate of £75 + V.A.T. per call. | ||
| Line 12: | Line 11: | ||
==How the Service Works== | ==How the Service Works== | ||
| − | Call the out of hours number given below and provide details of the problem that you are having | + | Call the out of hours number given below and provide details of the problem that you are having. If it is something that can be dealt with by the Emergency Hotline Support, you will be asked to confirm that you are willing to accept the charge. |
| + | This can be done in the following three ways :- | ||
* Email to [mailto:Support@catalyst-uk.com Support@catalyst-uk.com] | * Email to [mailto:Support@catalyst-uk.com Support@catalyst-uk.com] | ||
| Line 24: | Line 24: | ||
| − | Once we have received | + | Once we have received confirmation that you accept the charge, we will attempt to solve your problem. If your problem cannot be solved on the spot, you will be called back with the solution as soon as possible. |
| − | + | If your problem cannot be solved at the time, no charge will be made. | |
Emergency Hotline Telephone Number : '''0781 804 4086''' | Emergency Hotline Telephone Number : '''0781 804 4086''' | ||
{{FAQ}}{{KB Tags|Hotline, Support, Emergency, Weekend}} | {{FAQ}}{{KB Tags|Hotline, Support, Emergency, Weekend}} | ||
Revision as of 16:12, 4 August 2010
Summary
This article will explain when Weekend Hotline Support is available and how to get it.
More Information
Emergency Hotline Support cover is available at Weekends on both Saturday and Sunday from 10:00am to 4:00pm, and also on bank holidays.
This time is not covered by the existing maintenance agreements, and is charged at the rate of £75 + V.A.T. per call.
The service is intended to provide emergency cover only.
How the Service Works
Call the out of hours number given below and provide details of the problem that you are having. If it is something that can be dealt with by the Emergency Hotline Support, you will be asked to confirm that you are willing to accept the charge. This can be done in the following three ways :-
- Email to Support@catalyst-uk.com
- SMS message to 07818044086
- Answer phone message on 07818044086
The message should include :-
- The Company Name.
- Your Name and Position within the Company.
- That you are willing to Accept the Charge.
Once we have received confirmation that you accept the charge, we will attempt to solve your problem. If your problem cannot be solved on the spot, you will be called back with the solution as soon as possible.
If your problem cannot be solved at the time, no charge will be made.
Emergency Hotline Telephone Number : 0781 804 4086
