Recommended unit sales routines

Within any business, there is a number of routine daily, weekly and monthly tasks that need to be carried out in order for the business to operate smoothly and efficiently, and to enable any errors to be picked up at an early stage. The following article sets out the preferred routines for the vehicle sales department.

Daily Routines

Maintain Bike Stock

Enter onto the system any new stock that arrives using the designated process, i.e. book in from despatch notes or an invoice. Use the same type of document every time, and make sure that the stock number allocated in Platinum is written on the piece of paper. Pass this to accounts when complete.

Create Sales Orders

If a customer wants to buy a bike, make sure that a sales order is created on the same day. This means that deposits in particular are entered onto the system at the correct time, which is vital for the daily takings.

Weekly Routines

Stock Take

• Carry out a stock take. Print a stock report and review to make sure that the stock in Platinum is accurate.

Follow Up

Use your preferred method to extract customers contact information to:

• Follow up sales made in the previous week to check that all is well.
• Follow up sales enquiries.
• Get in touch with people who bought 12, 24, 36 months ago and check all is well.

Monthly Routines

General Housekeeping

Review outstanding sales orders and check that they are all still current. Run a stock list and check for vehicles paid for or that have been in stock for too long.