How do I call up the CRM?

Summary

The CRM (Customer Relationship Manager) / SRM (Supplier Relationship Manager) displays all customer or supplier activity for a given range of time (1, 3, 5 and 7 years).

It allows you see all activity in a time period for a Customer or Supplier without having to move from one area of Platinum to another. For most views the [Details] button will allow more in depth details of the current activity to be displayed.

More Information

From anywhere in Platinum that has an attached Customer or Supplier <Alt+Y> can be used to call up the Relationship Manager showing the following information.

CRM (Customer Relationship Manager)

Will display (some may be dependant on that module being active).

• Tasks (Outstanding and Closed).
• Invoices and Credits.
• Vehicle Sales Activity.
• Workshop Jobs (Past and Current).
• Diary Activity.
• Sales Prospecting Contacts.
• General Client Contacts.
• Stock Movements (Sales).
• Debt Chasing Contacts.
• Logistics.
• Order Processing.

SRM (Supplier Relationship Manager)

Will display (some may be dependant on that module being active).

• Tasks (Outstanding and Closed).
• Diary Activity.
• Stock Movements (Purchases).

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Keywords AND Misspellings

CRM, Customer Relationship Manager, SRM, Supplier Relationship Manager