Difference between revisions of "How to get your SXID information"
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== Summary == | == Summary == | ||
| − | This article explains one way to obtain the Platinum Licence (SXID) information for a computer that has or is currently accessing Platinum. | + | This article explains one way to obtain the Platinum Licence (SXID) information for a computer that has been or is currently accessing Platinum. |
== Additional Information == | == Additional Information == | ||
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== SX-Login.Log == | == SX-Login.Log == | ||
| − | A break down of this text document and the relevant fields that are | + | A break down of this text document and the relevant fields that are needed and required by our Support Team are as follows: |
* The left hand column in the text file is the computer name. In the example above, this is {{DataValue|LIAISON02}}. | * The left hand column in the text file is the computer name. In the example above, this is {{DataValue|LIAISON02}}. | ||
| − | * Next is the User's log-on code, which changes every time the user logs onto Platinum and increases numerically. In the example above, this is the column showing {{DataValue|1785, 1786 and 1787}} | + | * Next is the User's log-on code, which changes every time the user logs onto Platinum and increases numerically. In the example above, this is the column showing {{DataValue|1785, 1786 and 1787}}. |
| − | * The next field is the User's ID code. This is a code used by Platinum for each user. In the example above, this is the column showing | + | * The next field is the User's ID code. This is a code used by Platinum for each user. In the example above, this is the column showing {{DataValue|01}}. |
* The next two fields are the login date and time when the user logged on. In the example above, these are the columns showing {{DataValue|19/06/2008 16:04:48}}, {{DataValue|19/06/2008 16:04:48}}, and {{DataValue|19/06/2008 16:22:13}}. | * The next two fields are the login date and time when the user logged on. In the example above, these are the columns showing {{DataValue|19/06/2008 16:04:48}}, {{DataValue|19/06/2008 16:04:48}}, and {{DataValue|19/06/2008 16:22:13}}. | ||
* The next 3 fields are not important here, these can be ignored. In the example above, these are {{DataValue|SX 00 00}}. | * The next 3 fields are not important here, these can be ignored. In the example above, these are {{DataValue|SX 00 00}}. | ||
Revision as of 07:24, 22 October 2008
Summary
This article explains one way to obtain the Platinum Licence (SXID) information for a computer that has been or is currently accessing Platinum.
Additional Information
Each time a computer accesses Platinum Software, it creates an entry log within the SX company folder. This entry log is called '\sx\sxco?\sx-login.log' and will be a text file.
 | Example output:
|
SX-Login.Log
A break down of this text document and the relevant fields that are needed and required by our Support Team are as follows:
- The left hand column in the text file is the computer name. In the example above, this is 'LIAISON02'.
- Next is the User's log-on code, which changes every time the user logs onto Platinum and increases numerically. In the example above, this is the column showing '1785, 1786 and 1787'.
- The next field is the User's ID code. This is a code used by Platinum for each user. In the example above, this is the column showing '01'.
- The next two fields are the login date and time when the user logged on. In the example above, these are the columns showing '19/06/2008 16:04:48', '19/06/2008 16:04:48', and '19/06/2008 16:22:13'.
- The next 3 fields are not important here, these can be ignored. In the example above, these are 'SX 00 00'.
- Finally the all important information - the machine's Platinum Licence (SXID). This ID is unique to each machine and is what is needed by the Catalyst Support Team.
