Downloading a Platinum update

Summary

Platinum software updates are available to everyone with a current software maintenance contract.(Software Rentals include all software updates.)

Platinum does not automatically update. We encourage all customers with a valid software maintenance contract to update their system on a monthly basis to ensure you are not missing out on our latest developments. See this list for the latest developments in Platinum.

To check the version your system is currently running please see this article.

Platinum Payroll

IMPORTANT PAYROLL INFORMATION

You must update your Platinum system to version 4.2.9.0 prior to producing your Tax Year end reports.

From Monday 27th March 2023 Platinum Version 4.2.10.0 will be available for download. This update WILL roll your system forward into the 2023/2024 Tax Year and apply any statutory changes.

It is very important that you DO NOT run this update until AFTER you have updated to version 4.2.9.0, closed your final pay period for 2022/2023 AND have completed all Payroll Year End processes.

In order to allow for users to run the required updates in line with their Payroll frequency both versions are available for download until 15th May 2023. At this time Version 4.2.9.0 will not longer be available.

More Information

When running an update you should ensure all users have logged out of the Platinum system. You will not be able to update the system if any users, including yourself, remain logged in.

You may download and run an update on any PC. It does not usually have to be run on the server however on occasion this is a requirement. If this is the case the update will advise you it is unable to run and will inform you to carry out the process on your Platinum server.

If you are prompted to "Save As" then use the browser to choose 'Desktop' and click [Save] else the file should automatically download to your 'Downloads' folder.

The download should take anything between '3 seconds' and '3 minutes' depending on the speed of your Internet connection, and should be around '16.5Mb'.

Downloading Platinum Update

• For users of Platinum Payroll please follow the guidance below. If unsure please Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page for advice.
• Customers who do not use Platinum Payroll may install version 4.2.10.0.

Payroll Current Tax Year End 2022-23

	Click the icon to the left to download Platinum version 4.2.9.0. IMPORTANT PAYROLL INFORMATION: Platinum version 4.2.9.0 is the latest version available for Tax Year 2022/2023. Please update to this version to allow you to produce your Tax Year End reports if you haven't done so already.

Payroll Next Tax Year Start 2023-24

	Click the icon to the left to download Platinum version 4.2.10.0 (from Monday 27th March). IMPORTANT PAYROLL INFORMATION: Platinum version 4.2.10.0 will roll your system forward into the new Tax Year 2023/2024. Please ensure you have closed your final pay period and produced your Tax Year End reports BEFORE updating to this version (see above).

Non-Payroll Users

	Click the icon to the left to download the latest Platinum version. IMPORTANT PAYROLL INFORMATION: See the other download links above if you are a Platinum Payroll user.

Early Adopter Users

Occasionally we hold a feature out of the main download and make it available separately for only those that need it or have been asked to be beta testers.

If this is the case you will be provided with a unique link to use.

Running the Update

Payroll Users

If your system has the Payroll module installed, and changes need to be applied during the Tax Year, you will receive a communication providing specific guidance. In this case a Platinum update should be run at the Start of a new payroll period, in which the changes should take effect.

Towards the end of the Tax Year you will receive a communication advising you of how to proceed so please ensure you advise us of any changes in contact details for your payroll administrator.

Updating

Ensure ALL users including yourself have logged out of the Platinum system. If you run more than one copy of the system, e.g. for multiple companies, you must ensure all users have existed all companies.

• Locate the download file Platwin.exe from your desktop or downloads folder.
• Double click on the file to launch the update.
• The screen will locate your Platinum system so check it is showing the correct path (most systems will be within P:\SX).
• Click [Yes] to update your software.
• When the update has finished choose [Close]. Any significant changes will be displayed on your screen for you to read.

If the update window advised that the system will be required to run a conversion please ensure that immediately after the update is finished you log into Platinum to trigger any conversion processes. These will then automatically start and can be left running. Conversions can take some time depending on the size of the files in question and users cannot access the system until the process has completed. DO NOT attempt to quit the process once started.

Troubleshooting Warning Messages

Occasionally when running an update the system will give you an error message and stop you going any further until the issue is resolved. This section helps you solve the most common Platinum update issues.

Update Should be Run on Server PC

In order to update certain Platinum files, please run this update again on the server PC

• If you are presented with the above error message when running the update this means the program needs to update or convert some important Platinum files. As such this update will need to be run on your Server or Main PC, (i.e. the PC where Platinum is stored).

After the update is finished it is very important that you log into Platinum to trigger any conversion processes as these will then automatically start and can be left running. Conversions can take some time depending on the size of the files in question and users cannot access the system until the process has completed. DO NOT attempt to quit the process once started.

Users logged in to Platinum

Terminals have been found still using **COMPANY NAME** Platinum. ALL terminals of ALL companies must exit from Platinum before it can be updated.

• You will need to ask all your users to fully log out of the system.
• Make sure they do not just exit back to the log in screen.
• You may wish to log in yourself and find out who is logged in by viewing the " Reports & Settings User Monitor Screen".
  • Entries for the Browser Daemon Control can be ignored as the update will stop this service).
  • See this article for more information on what this screen shows you - How do I clear locked users?

What's New

Click here to see what's new in Platinum.

• You may also press <Ctrl+F2> from your login screen to link to the updates page.

Additional Options

Payroll Year End

Please see this article for advice to follow at the tax year end.

WebDaemon

To install or update the Web Daemon service please see this article.

See also

• How do I check when I last had a Platinum update?
• Updating Platinum Software to the Latest Version
• How do I Check the Effective Dates of my Parts & Price Files?
• How do I clear locked users?
• Remote Support
• How do I set up Platinum shortcuts on a new PC?
• Web Daemon

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Keywords AND Misspellings

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