Articles

Use this page to add articles.

• Login to the Knowledge Base and press the [edit] button, add your page name to the list below (order does not matter) in between [[<your page name>]] below.
• Save the page.
• Click on the Red link you have created to start creating your page.
• Follow the rules outlined in the [guide] for how to write your article.

Remember: What you write here becomes live the moment you press [Save]...

Knowledge Base

Articles in Red have yet to be written, articles in Blue have already been written and their entry here can be removed.

• Empty Pages.
• Articles Under Development.
• Out of Date Articles.

Title Suggestion

When an article name is entered here, you must tag the line with today's date - this date must NOT be changed (this allows us to see how long an article has been waiting to be completed).

Titles should be in lower case (except for the first letter, any Platinum options and any trade names). The article should sit in this section until it has been approved, it is then moved the 'Title Confirmed' section below, before allocation.

• '18/01/2019' - How do I credit a unit on a multiple unit invoice? - NE - (I think this should be a sub-section of How do I credit a unit? - LW) - Agreed CWA
• '19/02/2019' - Opting in or out of a pension scheme - KK - LW OK.
• '22/02/2019' - How do I warn about duplicate items on workshop jobcards? - KK - LW OK.
• '03/04/2019' - How do I dispatch sales orders via a shipping service? - KK - LW OK.

Suggestions from Programming!

• How do I customise payroll calculations for employees? - CWA OK
• How do I add extra information to the e-commerce export? -LW OK.
• How do I record employee time using Platinum Online? - LW OK.

Title Confirmed

• '02/08/2016' - How do I set up warehouse charging? - CWA

• '31/07/2018' - How do I deal with manufacturer deposit contributions? - NS - CWA OK

• '27/09/2018' - How do I record employee time in Personnel Planning? - KK - CWA - Be careful not to duplicate too much with WS Real Time Recording articles. Perhaps update the workshop ones to be more general now?
• '27/09/2018' - How do I amend employee time records? - KK - CWA - This should cover both technicians and employees.

• '13/12/2018' - How do I write down the value of a unit? - NS - CWA OK

• '25/01/2019' - Can I re-print a delivery note? - KK - CWA OK
• '25/01/2019' - Why is my monthly centre turnover zero? - KK - CWA OK
• '31/01/2019' - How do I load a shadow part into the main parts file? - KK - CWA OK
• '05/02/2019' - How do I deal with cycle to work schemes? - KK (Payroll) - CWA OK
• '05/02/2019' - How do I deal with new unit stocking plans? - KK - CWA OK
• '21/02/2019' - How do I post warranty credits? - NS
• '21/02/2019' - How do I deal with warranty variance? - NS