How do I clear Highlighted Locked Users?

Summary

The following article outlines how to remove any "Dead Users" from the User Monitor Screen that are highlighted in some way.

More Information

These happen when Platinum being exited incorrectly while it was updating files. They can be removed using the following procedure.

Go to " Reports & Settings User Monitor Screen".

• This will show a list of all the users Platinum registered as logged in.
• Press <F10>.
  • This will bring up a screen that looks like this:

Remove?:       No

From User:     0
To:            0

• Move to the "Remove any Critical users" field and change the 'N' to 'Y'.

Once you press <Enter>, the system will bring up the warning : "Possible partial data update, investigation is required. you may proceed at your own risk, if in doubt contact software support." This is because the system was updating files at the time of the failure and there may be files that are partially updated e.g. if the system had failed at the point of pressing [Accept] on a Stock Control invoice from "Invoicing and Customer Orders" then the Sales invoice may have appeared on the customer's account but the stock quantities may not have been reduced. In this case a stock adjustment would be needed manually to correct the stock.

• After checking the "User" column on the far left of the screen on the Highlighted User line, enter this number in the "Delete from User:" and "Delete to User:" fields.

If there is a range of users to delete you can enter the lowest number of the user in the list in the "Delete from User:" field and the highest number of the user in the "Delete to User:" field and the system will delete all users in between in one go.

• Press <F2> to confirm the deletion and then exit the screen.

Locked Logistics Jobs

If you follow these steps and the users you are clearing are in Logistics and you still have a problem, you may also need to unlock your Logistics job records.

This can be done by following here Knowledge Base article.

See also

• How do I clear Locked Users?
• How do I Unlock My Logistics Jobs?
• Troubleshooting Your Platinum Backup
• What are Browser Daemon control entries on my user monitor?

Feedback

Thank you for using our Knowledge Base, we value your feedback. Did you find this article useful? 'Yes' or 'No'

Keywords AND Misspellings

locked, record, in, use, file in use, record locked, lock, dead, user, dead user, highlighted

Tags

RP13