Difference between revisions of "Articles"
From Catalyst
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When an article name is entered here, you must tag the line with todays date - this date must NOT be changed (this allows us to see how long an article has been waiting to be completed). | When an article name is entered here, you must tag the line with todays date - this date must NOT be changed (this allows us to see how long an article has been waiting to be completed). | ||
* The article should sit in this section until it has been approved, it is then moved the 'Title Confirmed' section below, before allocation. | * The article should sit in this section until it has been approved, it is then moved the 'Title Confirmed' section below, before allocation. | ||
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* {{DataValue|04/02/2015}} - [[How can I Check that my Retention Centre Isn't Sending too Many Messages to the Same Customer?]] - RG - CWA - Needs a shorter, snappier title | * {{DataValue|04/02/2015}} - [[How can I Check that my Retention Centre Isn't Sending too Many Messages to the Same Customer?]] - RG - CWA - Needs a shorter, snappier title | ||
* {{DataValue|27/03/2015}} - [[How do I Deal with a Part Exchange that Arrives Early?]] - CWA OK | * {{DataValue|27/03/2015}} - [[How do I Deal with a Part Exchange that Arrives Early?]] - CWA OK | ||
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| + | * {{DataValue|07/05/2015}} - [[How do I View Customers by Account Status?]] - KK - CWA OK | ||
| + | * {{DataValue|07/05/2015}} - [[How do I View Who Dealt with a Stock Item?]] - KK - CWA OK | ||
=== On Hold === | === On Hold === | ||
==== Waiting for Mantis ==== | ==== Waiting for Mantis ==== | ||
* {{DataValue|#0006024}} - [[How can I Upload Information only to my Website?]] - CWA OK | * {{DataValue|#0006024}} - [[How can I Upload Information only to my Website?]] - CWA OK | ||
Revision as of 17:47, 10 May 2015
Use this page to add articles.
- Login to the Knowledge Base and press the [edit] button, add your page name to the list below (order does not matter) in between [[<your page name>]] below.
- Save the page.
- Click on the Red link you have created to start creating your page.
- Follow the rules outlined in the [guide] for how to write your article.
Remember: What you write here becomes live the moment you press [Save]...
Contents
Knowledge Base
Articles in Red have yet to be written, articles in Blue have already been written and their entry here can be removed.
Title Suggestion
When an article name is entered here, you must tag the line with todays date - this date must NOT be changed (this allows us to see how long an article has been waiting to be completed).
- The article should sit in this section until it has been approved, it is then moved the 'Title Confirmed' section below, before allocation.
Suggestions from Programming!
- '21/04/2015' - How do I Add Pictures to a Workshop Job using Platinum Mobile? - CWA OK
- '21/04/2015' - How do I Add Parts to a Workshop Job using Platinum Mobile? - CWA OK
- Could include section about when a problem status is set on the job if the they add an unknown stock code
- Could include section "Why does Platinum Mobile not list some of my parts?" due to the 1000 part limit
- '21/04/2015' - How do I Add Notes to a Workshop Job using Platinum Mobile? - CWA OK
- Could include section about when a problem status is set on the job if configured to do so
- '21/04/2015' - How do I Record Labour in the Workshop using Platinum Mobile? - CWA OK could include:
- "How to record labour to a job"
- "How to record labour to job activities" (aka labour items. I couldn't find any existing documentation on this, so maybe it needs to go in a more general section?)
- "How to record downtime"
- "Why does 'Your current activity' change to red sometimes on the job details page?" - because you're viewing a job to which you are not currently recording time.
- '21/04/2015' - How do I Change my Downtime Activity Colours in Platinum Mobile? - CWA OK
Title Confirmed
- '04/02/2015' - How do I Deal with an Early Return from Maternity\Paternity Leave? - RG - CWA OK
- '04/02/2015' - How do I Create, Sell & Manage a Service Plan? - RH - CWA OK
- '04/02/2015' - How can I Print to PDF Remotely? - KR - RH - CWA OK
- '04/02/2015' - How do I Deal with Fixed Asset Disposals? TL - CWA OK
- '04/02/2015' - Using the Inter Company Transfer Option TL - CWA OK
- '04/02/2015' - How do I Set Specific Printers for my Machine? - RG (Changing term spec alts) - CWA OK
- '04/02/2015' - How can I Check that my Retention Centre Isn't Sending too Many Messages to the Same Customer? - RG - CWA - Needs a shorter, snappier title
- '27/03/2015' - How do I Deal with a Part Exchange that Arrives Early? - CWA OK
- '07/05/2015' - How do I View Customers by Account Status? - KK - CWA OK
- '07/05/2015' - How do I View Who Dealt with a Stock Item? - KK - CWA OK
On Hold
Waiting for Mantis
- '#0006024' - How can I Upload Information only to my Website? - CWA OK
