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| − | == Summary ==
| + | #REDIRECT [[How do I get my PC's Platinum Terminal ID?]] |
| − | This article explains one way to obtain the Platinum Licence (SXID) information for a computer that has or is currently accessing Platinum.
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| − | == Additional Information ==
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| − | Each time a computer accesses Platinum Software, it creates an entry log within the SX company folder. This entry log is called {{FilePath|\sx\sxco?\sx-login.log}} and will be a text file. ''An Example of the file is shown below...''
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| − | {{Example|text=
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| − | LIAISON02 1785 01 Fredrick 19/06/2008 14:12:40 SX 00 00 7D20
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| − | LIAISON02 1786 01 Fredrick 19/06/2008 16:04:48 SX 00 00 7D20
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| − | LIAISON02 1787 01 Fredrick 19/06/2008 16:22:13 SX 00 00 7D20}}
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| − | == SX-Login.Log ==
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| − | A break down of this text document and the relevant fields that are need and required by our Support Team are as follows:
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| − | * The left hand column in the text file is the computer name. In the example above, this is {{DataValue|LIAISON02}}.
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| − | * Next is the User's log-on code, which changes every time the user logs onto Platinum and increases numerically. In the example above, this is the column showing {{DataValue|1785, 1786 and 1787}}
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| − | * The next field is the User's ID code. This is a code used by Platinum for each user. In the example above, this is the column showing ''{{DataValue|01}}.
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| − | * The next two fields are the login date and time when the user logged on. In the example above, these are the columns showing {{DataValue|19/06/2008 16:04:48}}, {{DataValue|19/06/2008 16:04:48}}, and {{DataValue|19/06/2008 16:22:13}}.
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| − | * The next 3 fields are not important here, these can be ignored. In the example above, these are {{DataValue|SX 00 00}}.
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| − | * Finally the all important information - the machine's Platinum Licence (SXID). This ID is unique to each machine and is what is needed by the '''Catalyst Support Team'''.
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| − | {{FAQ}}{{KB_Tags|SX-LOGIN, SXID, Machine Id}}{{ZN_Admin}}
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