Difference between revisions of "Weekend Hotline Support"
From Catalyst
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| − | ==Summary== | + | {{HistoricRef}} |
| + | == Summary == | ||
This article will explain when Weekend Hotline Support is available and how to get it. | This article will explain when Weekend Hotline Support is available and how to get it. | ||
| − | ==More Information== | + | == More Information == |
| − | + | {{Warning|text=This time is not covered by the existing maintenance agreements - The service is intended to provide emergency cover only.}} | |
| − | This | + | This is charged at the rate of : <font size="3"><b>{{Red|£75 + V.A.T. per call.}}</b></font> |
| − | + | Emergency Hotline Support cover is available on | |
| − | == | + | <font size="3"><b>Saturday's</b></font> From : <font size="3"><b>{{Red|9:00am to 1:00pm}}</b></font> |
| − | Call the out of hours number given below and provide details of the problem that you are having. If it is something that can be dealt with by the Emergency Hotline Support, you will be asked to confirm that you are willing to accept the charge. | + | <font size="3"><b>Sunday's</b></font> From : <font size="3"><b>{{Red|10:00am to 2:00pm}}</b></font> |
| + | |||
| + | Also on <font size="3"><b>Bank Holidays</b></font> From : <font size="3"><b>{{Red|10:00am to 2:00pm.}}</b></font> | ||
| + | |||
| + | Emergency Hotline Telephone Number : <font size="4"><b>{{Red|0781 804 4086.}}</b></font> | ||
| + | |||
| + | === How the Service Works === | ||
| + | Call the out of hours number given below and provide details of the problem that you are having. If it is something that can be dealt with by the Emergency Hotline Support, you will be asked to confirm that you are willing to accept the charge. | ||
This can be done in the following three ways :- | This can be done in the following three ways :- | ||
* Email to [mailto:Support@catalyst-uk.com Support@catalyst-uk.com] | * Email to [mailto:Support@catalyst-uk.com Support@catalyst-uk.com] | ||
| − | * SMS message to | + | * SMS message to {{DataValue|07818044086}} |
| − | * Answer phone message on | + | * Answer phone message on {{DataValue|07818044086}} |
The message should include :- | The message should include :- | ||
| Line 22: | Line 30: | ||
* Your name and position within the company. | * Your name and position within the company. | ||
* That you are willing to accept the charge. | * That you are willing to accept the charge. | ||
| − | |||
Once we have received confirmation that you accept the charge, we will attempt to solve your problem. If your problem cannot be solved on the spot, you will be called back with the solution as soon as possible. | Once we have received confirmation that you accept the charge, we will attempt to solve your problem. If your problem cannot be solved on the spot, you will be called back with the solution as soon as possible. | ||
If your problem cannot be solved at the time, no charge will be made. | If your problem cannot be solved at the time, no charge will be made. | ||
| − | + | == See also == | |
| + | * [[:Category:Getting Started|Getting Started]] | ||
| + | * [[:Category:FAQ|Frequently Asked Questions]] | ||
| + | * [[:Category:Trouble Shooter|Trouble Shooter]] | ||
| + | * [[Catalyst Computer Systems Ltd|Contact Catalyst]] | ||
| − | {{ | + | {{KB_Tags|platinum}} |
Latest revision as of 14:19, 1 September 2022
Historic Article
 |
This article has been replaced and is only included in the Knowledge Base for historic reference only. |
- For help on finding out how up to date your Platinum system is, please click here
- If you would like help on updating your current system to the latest version click here.
- If you have any questions on the new update please Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page.
Summary
This article will explain when Weekend Hotline Support is available and how to get it.
More Information
 | This time is not covered by the existing maintenance agreements - The service is intended to provide emergency cover only. |
This is charged at the rate of : £75 + V.A.T. per call.
Emergency Hotline Support cover is available on
Saturday's From : 9:00am to 1:00pm
Sunday's From : 10:00am to 2:00pm
Also on Bank Holidays From : 10:00am to 2:00pm.
Emergency Hotline Telephone Number : 0781 804 4086.
How the Service Works
Call the out of hours number given below and provide details of the problem that you are having. If it is something that can be dealt with by the Emergency Hotline Support, you will be asked to confirm that you are willing to accept the charge. This can be done in the following three ways :-
- Email to Support@catalyst-uk.com
- SMS message to '07818044086'
- Answer phone message on '07818044086'
The message should include :-
- The Company Name.
- Your name and position within the company.
- That you are willing to accept the charge.
Once we have received confirmation that you accept the charge, we will attempt to solve your problem. If your problem cannot be solved on the spot, you will be called back with the solution as soon as possible. If your problem cannot be solved at the time, no charge will be made.
See also
