Difference between revisions of "Remote Support"
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{{Tip|iconsize=small|text=If you let your [[Why do I need Platinum Software maintenance?|maintenance]] lapse '''you are missing out''' on our excellent support service.}} | {{Tip|iconsize=small|text=If you let your [[Why do I need Platinum Software maintenance?|maintenance]] lapse '''you are missing out''' on our excellent support service.}} | ||
| − | {{Information|There | + | {{Information|There may be times while running a busy company whereby you run into something that you require a helping hand with. Using Catalyst Remote Support allows us to securely dial on to your PC allowing our support team to see what is on your screen. This can help us to quickly and efficiently answer any questions you have or solve any problems without the need for you to describe the sometimes technical issues you may be running into.}} |
| − | {{Warning|text=This is a secure system and ONLY the Catalyst Support team will have access to your PC once you give them the ID number.}} | + | {{Warning|text=This is a secure system and ONLY the Catalyst Support team will have access to your PC once you give them the ID number. If you are at all unsure about the user asking for credentials please feel free to contact our office to confirm the identity of the user you are speaking to!}} |
== Downloading Remote Support Software == | == Downloading Remote Support Software == | ||
Revision as of 13:56, 15 June 2022
Catalyst Remote Support
Our dedicated Software Support Team are on hand and available to everyone with a current maintenance contract for their copy of Platinum Software. (Software Rentals include Platinum software support.)
 | If you let your maintenance lapse you are missing out on our excellent support service. |
 | There may be times while running a busy company whereby you run into something that you require a helping hand with. Using Catalyst Remote Support allows us to securely dial on to your PC allowing our support team to see what is on your screen. This can help us to quickly and efficiently answer any questions you have or solve any problems without the need for you to describe the sometimes technical issues you may be running into. |
 | This is a secure system and ONLY the Catalyst Support team will have access to your PC once you give them the ID number. If you are at all unsure about the user asking for credentials please feel free to contact our office to confirm the identity of the user you are speaking to! |
Downloading Remote Support Software
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| In general, TeamViewer will always work if surfing on the Internet is possible. Hence, no firewall configuration should be required. |
See also
