Difference between revisions of "How do I clear locked users?"

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== Summary ==
 
== Summary ==
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There are occasions during day to day use where you may find yourself being kicked out of Platinum while entering data, for example, a power cut. If this happens, in some circumstances, the record that you are creating or using will become locked. This article explains how to remove the ''"Dead users"'' from Platinum and unlock the files in use.
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This article explains how to deal with locked records in Platinum. Depending on whether the user was in a critical process at the time you should follow one of the below articles for advice.
  
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== More Information ==
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You may view logged in users from the {{Menu|{{RP}}|User Monitor Screen}}. You will not be able to delete active users from this screen but it can be useful to identify users who have remained logged in for a period of days or have more than one Platinum session open that they should close at the end of the day.
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We suggest this is done at the end of a day as in most cases all users need to be out of the system to allow the clear-down to be done. This will also allow the backup to run through without any files being locked.
 
  
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=== Example of "Record in Use" message ===
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It is normal to see at least one or two entries for a user called '''Daemon'''. This is a service that runs as part of Platinum. See [[What are Browser Daemon control entries on my user monitor?]].
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If, for example you are invoicing an account and you have a power cut the next time you go into an account you would get an error message with the following wording:
 
  
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<pre>
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== More Information ==
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The record you requested is currently in use. You
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* If you are unable to access a record due to a '''Record in Use''' message see [[Dealing with "Record in Use" message]].
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will be able to use this record when it becomes
 
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available
 
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You may press any (or the Quit) button to
 
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discontinue waiting.
 
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This record is in use by user JOE BLOGGS, at station
 
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PC1
 
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</pre>
 
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This tells you that the "Dead User" is Joe Bloggs and they were working on PC1 at the time of the crash. This will help when finding the correct user in the steps below.
 
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=== Clearing ALL Users ===
 
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{{Note|text=To follow this procedure you will need access to the {{Menu|Systems\{{RP}}}} option. If you do not have access to these options they are usually allocated to a designated administration person within your company (e.g. a General Manager).}}
 
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* Go to {{Menu|Systems\{{RP}}|User Monitor Screen}}.
 
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* This will show a list of all the users Platinum ''thinks'' are in the system.
 
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{{Warning|text=At this point '''ALL''' users '''MUST''' be out of Platinum. If the screen is cleared and there are still people using the system, they will run into problems.}}
 
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* Once you are sure you are the only user ''physically'' in the system (at this point it may be difficult to tell if others are in if there are a lot of ''"Dead Users"'' on the screen), press {{KeyPress|F10}} followed by {{KeyPress|F2}}.
 
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=== Clearing Individual Users ===
 
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If you know the specific user you wish to delete either because of the dates shown on the monitor screen or because you have just crashed on the system, in which case the your ''"Dead User"'' will be ABOVE the user shown as being on the {{Menu|User Monitor Screen}}.
 
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{{Note|text=To follow this procedure you will need access to the {{Menu|Systems\{{RP}}}} option. If you do not have access to these options they are usually allocated to a designated administration person within your company (e.g. a General Manager).}}
 
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Go to {{Menu|Systems\{{RP}}|User Monitor Screen}}.
 
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* This will show a list of all the users Platinum registered as logged in.
 
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* Press {{KeyPress|F10}}
 
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** This will bring up a screen that looks like this:
 
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<pre>
 
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Remove?:      No
 
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From User:    0
 
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To:            0
 
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</pre>
 
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* After checking the '''"User"''' column on the far left of the screen for the user you wish to delete, enter this number in the {{DataPrompt|Delete from User :}} and {{DataPrompt|Delete to User :}} fields.
 
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{{Tip|text=If there is a range of users to delete, you can enter the lowest number of the user in the list in the {{DataPrompt|Delete from User :}} and the highest number of the user in the {{DataPrompt|Delete to User :}} and the system will delete all users in between in one go.}}
 
  
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* Press {{KeyPress|F2}} to confirm the deletion and then exit the screen.
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* If a user has been forced out of the system e.g. due to an error message or PC issue they may leave a '''critical''' user which should be handled carefully. See [[How do I clear Highlighted Locked Users?]].
  
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{{Note|text=If there are any lines on the screen that are highlighted in some way, this is due to Platinum being exited incorrectly while it was updating files. Please refer to the article below in the "See also" Section.}}
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* If you find users are not logging out of the system at the end of the day please {{SupportContact}}. It is possible to add a command which forcibly removes users to allow the backup to run at a scheduled time.
  
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=== Locked Logistics Jobs ===
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{{Warning|text=You should encourage all users to exit the system correctly at the end of a working day to ensure files are closed correctly and all data saved prior to the backup being run.}}
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If you follow these steps and the users you are clearing are in Logistics and you still have a problem, you may also need to unlock your Logistics job records.  
 
  
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This can be done by following [[How do I Unlock My Logistics Jobs?|this]] Knowledge Base article.
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* If you use the {{TI}} system you may also need to clear locked tickets. See [[How do I Unlock My Logistics Jobs?]].
  
 
== See also ==
 
== See also ==
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* [[How do I Unlock My Logistics Jobs?]]
 
* [[How do I Unlock My Logistics Jobs?]]
 
* [[Troubleshooting Your Platinum Backup]]
 
* [[Troubleshooting Your Platinum Backup]]
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* [[What are Browser Daemon Control entries on my User Monitor Screen?]]
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* [[What are Browser Daemon control entries on my user monitor?]]
  
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{{KB_Tags|Locked, record, in, use, file in use, record locked, lock, dead, user, dead user, User Monitor}}{{TShoot}}{{ZN_Admin}}{{FAQ}}
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{{KB_Tags|locked, record, in, use, file in use, record locked, lock, dead, user, dead user, user monitor}}
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{{FAQ}}{{How}}{{TShoot}}{{ZN_Admin}}
  
 
{{KB_Ref|RP13}}
 
{{KB_Ref|RP13}}

Latest revision as of 05:29, 15 October 2021

Summary

This article explains how to deal with locked records in Platinum. Depending on whether the user was in a critical process at the time you should follow one of the below articles for advice.

You may view logged in users from the " Reports & Settings User Monitor Screen". You will not be able to delete active users from this screen but it can be useful to identify users who have remained logged in for a period of days or have more than one Platinum session open that they should close at the end of the day.

It is normal to see at least one or two entries for a user called Daemon. This is a service that runs as part of Platinum. See What are Browser Daemon control entries on my user monitor?.

More Information

  • If you find users are not logging out of the system at the end of the day please Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page. It is possible to add a command which forcibly removes users to allow the backup to run at a scheduled time.
You should encourage all users to exit the system correctly at the end of a working day to ensure files are closed correctly and all data saved prior to the backup being run.

See also


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Keywords AND Misspellings
locked, record, in, use, file in use, record locked, lock, dead, user, dead user, user monitor
Tags

RP13

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