Difference between revisions of "How do I Refund a Stock Deposit?"
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== More Information == | == More Information == | ||
| − | Deposits can be refunded in | + | Deposits can be refunded in either {{Menu|Point of Sale}}, {{Menu|Invoicing & Customer Orders}} or, for deposits taken against a sales order e.g. for mail order, via {{Menu|{{SO}}|Add/Edit/Process Sales Orders}}. The initial method of finding the deposit to refund varies slightly between the three options. |
=== Point of Sale === | === Point of Sale === | ||
| Line 12: | Line 12: | ||
=== Invoicing & Customer Orders === | === Invoicing & Customer Orders === | ||
Go to {{Menu|{{ST}}|Invoice & Customer Orders}}. | Go to {{Menu|{{ST}}|Invoice & Customer Orders}}. | ||
| + | * Press {{KeyPress|F2}} or click {{Button|Deposits}}. | ||
| + | * Press {{KeyPress|F2}} to start the refund process. | ||
| + | |||
| + | === Add/Edit/Process Sales Orders === | ||
| + | Go to {{Menu|{{SO}}|Add/Edit/Process Sales Orders}}. | ||
| + | * At {{DataPrompt|Customer:}} type in the customer's account code if known, or [[How do I find a customer?|search]] for a customer. | ||
| + | * Move to the relevant [[Creating a Stock Sales Order|order]] and press {{KeyPress|F7}} to go to the order items. | ||
* Press {{KeyPress|F2}} or click {{Button|Deposits}}. | * Press {{KeyPress|F2}} or click {{Button|Deposits}}. | ||
* Press {{KeyPress|F2}} to start the refund process. | * Press {{KeyPress|F2}} to start the refund process. | ||
| Line 23: | Line 30: | ||
* Click {{Button|Done}} and choose {{Button|Receipt}} to produce a receipt for the customer. | * Click {{Button|Done}} and choose {{Button|Receipt}} to produce a receipt for the customer. | ||
| − | {{Note|text=If you are refunding a deposit which was placed with a customer order, you will be asked if you wish to "Remove orders associated with this deposit/reference?". Choosing {{Button|Yes}} will ensure the customer order is deleted which will remove any link to the items they had ordered. You will no longer be able to [[How do I Retrieve a Customer Parts Order?|retrieve]] their order.}} | + | {{Note|text=If you are refunding a deposit which was placed through the {{ST}} system with a customer order, you will be asked if you wish to "Remove orders associated with this deposit/reference?". Choosing {{Button|Yes}} will ensure the customer order is deleted which will remove any link to the items they had ordered. You will no longer be able to [[How do I Retrieve a Customer Parts Order?|retrieve]] their order.}} |
{{Warning|text=Please be aware that purchase orders allocated to a specific supplier cannot be automatically removed. Any such orders will require specific removal elsewhere within the software. They should only be removed if delivery can be cancelled, this will require communication with the supplier beyond the scope of this software.}} | {{Warning|text=Please be aware that purchase orders allocated to a specific supplier cannot be automatically removed. Any such orders will require specific removal elsewhere within the software. They should only be removed if delivery can be cancelled, this will require communication with the supplier beyond the scope of this software.}} | ||
| Line 34: | Line 41: | ||
* [[Selling stock at point of sale]] | * [[Selling stock at point of sale]] | ||
* [[Selling stock in Invoicing and Customer Orders]] | * [[Selling stock in Invoicing and Customer Orders]] | ||
| + | * [[Processing a Sales Order]] | ||
| − | {{KB_Tags|deposit, refund, stock deposit}} | + | {{KB_Tags|deposit, refund, stock deposit, order deposit, customer payment}} |
| − | {{FAQ}}{{How}}{{KB_ST}}{{ZN_PartsCounter}} | + | {{FAQ}}{{How}}{{KB_ST}}{{KB_OP}}{{ZN_PartsCounter}} |
{{KB_Ref|ST09}} | {{KB_Ref|ST09}} | ||
Revision as of 15:11, 11 May 2020
Contents
Summary
This article explains how to refund a deposit taken in the Stock Control system.
More Information
Deposits can be refunded in either " Point of Sale", " Invoicing & Customer Orders" or, for deposits taken against a sales order e.g. for mail order, via " Sales Order Processing Add/Edit/Process Sales Orders". The initial method of finding the deposit to refund varies slightly between the three options.
Point of Sale
Go to " Stock Control Point of Sale".
- Press <Alt+F3> - Refund Deposits.
- Press <F2> to start the refund process.
Invoicing & Customer Orders
Go to " Stock Control Invoice & Customer Orders".
- Press <F2> or click [Deposits].
- Press <F2> to start the refund process.
Add/Edit/Process Sales Orders
Go to " Sales Order Processing Add/Edit/Process Sales Orders".
- At "Customer:" type in the customer's account code if known, or search for a customer.
- Move to the relevant order and press <F7> to go to the order items.
- Press <F2> or click [Deposits].
- Press <F2> to start the refund process.
Refund Process
- Choose your customer or leave the field blank if you want to display all outstanding deposits.
- Click [Search] to list all relevant deposits.
- Select the deposit to refund and click {[Button|Choose}}.
- Select [Yes] to refund the selected deposit.
- The "Payment Type" will default to the original method.
- Click [Done] and choose [Receipt] to produce a receipt for the customer.
 | If you are refunding a deposit which was placed through the Stock Control system with a customer order, you will be asked if you wish to "Remove orders associated with this deposit/reference?". Choosing [Yes] will ensure the customer order is deleted which will remove any link to the items they had ordered. You will no longer be able to retrieve their order. |
 | Please be aware that purchase orders allocated to a specific supplier cannot be automatically removed. Any such orders will require specific removal elsewhere within the software. They should only be removed if delivery can be cancelled, this will require communication with the supplier beyond the scope of this software. |
See also
- Taking a Parts Deposit
- Dealing with backorders in point of sale
- Dealing with Backorders in Invoicing and Customer Orders
- Selling parts over the counter
- Selling stock at point of sale
- Selling stock in Invoicing and Customer Orders
- Processing a Sales Order
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Tags
ST09
