Difference between revisions of "Why is my Web Daemon not contactable?"
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| − | ==Summary== | + | == Summary == |
If you are using the Platinum Web Daemon module as part of our E-Commerce solution, the Platinum system needs access to our FindIt servers 24/7. As part of our commitment to ensure your E-Commerce system is running smoothly our servers attempt to contact your Platinum system every 15 minutes. If the server is unable to make contact it will send an Email to a designated Email address at your company. | If you are using the Platinum Web Daemon module as part of our E-Commerce solution, the Platinum system needs access to our FindIt servers 24/7. As part of our commitment to ensure your E-Commerce system is running smoothly our servers attempt to contact your Platinum system every 15 minutes. If the server is unable to make contact it will send an Email to a designated Email address at your company. | ||
Below are some items to check if you should receive this Email. | Below are some items to check if you should receive this Email. | ||
| − | ==More Information== | + | == More Information == |
| − | ===Check Network Connection=== | + | === Check Network Connection === |
The first thing to check is that the PC which is running the Web Daemon is able to access the PC running the Browser Daemon which is usually the Platinum server. If the Browser Daemon is running on the Platinum server the easiest way to do this is to open My Computer and then open the 'Public' drive, usually 'P:\'. | The first thing to check is that the PC which is running the Web Daemon is able to access the PC running the Browser Daemon which is usually the Platinum server. If the Browser Daemon is running on the Platinum server the easiest way to do this is to open My Computer and then open the 'Public' drive, usually 'P:\'. | ||
If you are able to open the 'Public' drive in a normal manner the next thing to check is that this computer has internet access. Simply open your web browser and attempt to open any external website. | If you are able to open the 'Public' drive in a normal manner the next thing to check is that this computer has internet access. Simply open your web browser and attempt to open any external website. | ||
| − | ===Check Browser Daemon=== | + | === Check Browser Daemon (Old Version) === |
The Browser Daemon needs to be running all the time for the Web Daemon to operate correctly, this is usually configured to run on the Platinum server. On this PC there should be a Platinum window open with a status window with the following message : | The Browser Daemon needs to be running all the time for the Web Daemon to operate correctly, this is usually configured to run on the Platinum server. On this PC there should be a Platinum window open with a status window with the following message : | ||
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{{DataPrompt|Status: Listening}} | {{DataPrompt|Status: Listening}} | ||
| − | If you cannot see this window load up a new copy of Platinum and choose {{Button|Browser Daemon}} from the main menu and you should now see the above status window. | + | If you cannot see this window load up a new copy of Platinum and choose {{Button|Browser Daemon}} from the main menu and you should now see the above status window. |
| − | ===Check Web Daemon=== | + | === Check Web Daemon === |
If the Browser Daemon is running and the Web Daemon PC is able to contact this machine the next thing to check is that the Web Daemon is running correctly. | If the Browser Daemon is running and the Web Daemon PC is able to contact this machine the next thing to check is that the Web Daemon is running correctly. | ||
| − | + | ||
On the Web Daemon PC click on {{Menu|Start|Control Panel|Administrative Tools|Services}}. In the list of services there should be Catalyst Browser Daemon Server with a status of {{DataValue|Started}}. If the status column is blank right click on the service and choose {{DataValue|Start}}. | On the Web Daemon PC click on {{Menu|Start|Control Panel|Administrative Tools|Services}}. In the list of services there should be Catalyst Browser Daemon Server with a status of {{DataValue|Started}}. If the status column is blank right click on the service and choose {{DataValue|Start}}. | ||
| − | ===Contact Catalyst=== | + | === Check Platinum Backup === |
| + | Check the machine which is configured to run your [[Setting up the Platinum backup program|SXBackup]]. If there is a message on screen to show the backup is running or has found users in the system you will not be bale to access Platinum Online. The Web Daemon is temporarily stopped whilst the backup runs. | ||
| + | |||
| + | Wait for the backup to finish or answer the message on screen with either {{Button|Abort}}, {{Button|Retry}} or {{Button|Cancel}}. Remind users they need to make sure they correctly exit Platinum at the end of the day to allow the backup to run. | ||
| + | |||
| + | === Contact Catalyst === | ||
If the Browser Daemon and Web Daemon are running correctly and the PC's have network and internet access and you are still receiving Emails that the Web Daemon is not contactable please {{SupportContact}}. | If the Browser Daemon and Web Daemon are running correctly and the PC's have network and internet access and you are still receiving Emails that the Web Daemon is not contactable please {{SupportContact}}. | ||
| − | ==See also== | + | == See also == |
| − | |||
| − | |||
* [[Catalyst FindIt]] | * [[Catalyst FindIt]] | ||
* [[Web Daemon]] | * [[Web Daemon]] | ||
| − | * [[What should I do when I get a "Problem Contacting Platinum" | + | * [[What should I do when I get a "Problem Contacting Platinum" email?]] |
| − | * [[How do I | + | * [[How do I add items to my ecommerce website?]] |
* [[How do I add news to my website?]] | * [[How do I add news to my website?]] | ||
| − | * [[How do I | + | * [[How do I configure defaults for my online orders?]] |
| − | + | * [[Setting up the Platinum backup program]] | |
| − | * [[ | ||
{{KB_Tags|web daemon, browser daemon, setup, e-commerce, website, contact}} | {{KB_Tags|web daemon, browser daemon, setup, e-commerce, website, contact}} | ||
| − | {{TShoot}}{{ | + | {{TShoot}}{{KB_PlatinumO}}{{KB_BD}} |
Latest revision as of 05:30, 17 April 2019
Contents
Summary
If you are using the Platinum Web Daemon module as part of our E-Commerce solution, the Platinum system needs access to our FindIt servers 24/7. As part of our commitment to ensure your E-Commerce system is running smoothly our servers attempt to contact your Platinum system every 15 minutes. If the server is unable to make contact it will send an Email to a designated Email address at your company.
Below are some items to check if you should receive this Email.
More Information
Check Network Connection
The first thing to check is that the PC which is running the Web Daemon is able to access the PC running the Browser Daemon which is usually the Platinum server. If the Browser Daemon is running on the Platinum server the easiest way to do this is to open My Computer and then open the 'Public' drive, usually 'P:\'.
If you are able to open the 'Public' drive in a normal manner the next thing to check is that this computer has internet access. Simply open your web browser and attempt to open any external website.
Check Browser Daemon (Old Version)
The Browser Daemon needs to be running all the time for the Web Daemon to operate correctly, this is usually configured to run on the Platinum server. On this PC there should be a Platinum window open with a status window with the following message :
"Please Wait... Awaiting requests..."
"Status: Listening"
If you cannot see this window load up a new copy of Platinum and choose [Browser Daemon] from the main menu and you should now see the above status window.
Check Web Daemon
If the Browser Daemon is running and the Web Daemon PC is able to contact this machine the next thing to check is that the Web Daemon is running correctly.
On the Web Daemon PC click on " Start Control Panel Administrative Tools Services". In the list of services there should be Catalyst Browser Daemon Server with a status of 'Started'. If the status column is blank right click on the service and choose 'Start'.
Check Platinum Backup
Check the machine which is configured to run your SXBackup. If there is a message on screen to show the backup is running or has found users in the system you will not be bale to access Platinum Online. The Web Daemon is temporarily stopped whilst the backup runs.
Wait for the backup to finish or answer the message on screen with either [Abort], [Retry] or [Cancel]. Remind users they need to make sure they correctly exit Platinum at the end of the day to allow the backup to run.
Contact Catalyst
If the Browser Daemon and Web Daemon are running correctly and the PC's have network and internet access and you are still receiving Emails that the Web Daemon is not contactable please Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page.
See also
- Catalyst FindIt
- Web Daemon
- What should I do when I get a "Problem Contacting Platinum" email?
- How do I add items to my ecommerce website?
- How do I add news to my website?
- How do I configure defaults for my online orders?
- Setting up the Platinum backup program
