How do I refund a unit deposit?

Summary

This article explains how to refund a deposit taken against a vehicle.

More Information

Deposits may be refunded for vehicles for a number of reasons. The customer cancels his order, the dealer can't get the bike the customer wants, the customer's circumstances may have changed.

Removing the Deposit

To remove a deposit on its own, go to " Unit Sales Deposits".

• Enter the customers account, then <F2> to show the customers deposits.
• Find the deposit to refund and press [Refund].
• Check the refund method is correct, press [Done], print a receipt for the refund if required, and then accept the refund.

Removing Deposit and Sales Order together

Check whether a sales order has been created by going to " Unit Sales Vehicle Sales Documents".

• Find the order relating to the customer and press <F10> to delete this order. The system will warn you about the deposit and ask if you want to refund the deposit, leave the deposit unallocated on the customer's account, or cancel the removal of the deposit.
• Choose the appropriate option - if you are retaining the customer's deposit, then use the "Leave" choice, and your accounts people will deal with the money from there. If you are refunding the deposit, the system will prompt you to refund the money by the same method as the deposit was paid originally. Press <Esc> and <Accept> if the refund method is correct.
• If there was a part exchange involved and it has not been sold, the system will ask if you want to remove the part exchange vehicle. Choose "Yes" if you are not retaining the part exchange vehicle.

Retained Deposits

• Accounts will need to deal with retained deposits. Current legislation at this time says that there are no V.A.T. implications to retaining a deposit since no taxable sale or contract has been made. You may choose either to keep the money available for the customer to use against other sales, or to have the customer forfeit the money.
• If they are to forfeit the money, you will need to refund the vehicle deposit as per "Removing the Deposit" above, make sure that you enter a comment about the deposit being retained.

See also

• How do I Find a Customer?
• Taking a Vehicle Deposit
• How do I Account for Retained Deposits?
• How do I Account for Vat on Vehicle Deposits?
• Selling a Vehicle

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Keywords AND Misspellings

deposits, vehicle, refund, vehicle order, retained, kept, remove part exchange