Setting up Machines For Platinum Use

Summary

This article explains the steps to carry out for Platinum when you have to upgrade or replace a PC that runs Platinum. There are some simple actions you can follow to make this process go as smoothly as possible.

When Adding an Additional New Terminal

If you have purchased a PC that has never been authorised for Platinum, this will need a new license. Follow the steps in the #Preparing a New PC for use in Platinum section below, then follow How do I Activate my New Platinum Terminal? to activate the terminal for Platinum use.

When Replacing an Existing Terminal

If you have a PC that is failing or has already failed, first follow the #Preparing a New PC for use in Platinum section below if the PC doesn't currently have the Platinum short-cuts/icons, then follow the steps in How do I Activate my New Platinum Terminal?.

Changing Networking or Computer Name Details

If you need either to change the networking (e.g. moving to a domain) or to change the name of a PC (e.g. restructuring network) this will require a re-authorisation of the machine as the networking is one of the things the Platinum Primary ID is based on. See How do I get my PC's Platinum Terminal ID? to get the new ID.

PLEASE NOTE: Unless absolutely necessary, please try to avoid changing the Computer name or networking settings since you may be charged for the re-authorisation as this falls outside your maintenance contract because the changes are outside of Platinum's control.

Preparing a New PC for use in Platinum

• Make sure the new PC is connected to your network and has access to your Platinum server.
• Map a Network drive that is the same Letter as all the other PC's by going to:
  • "My Computer" -> "Tools" -> "Map Network Drive".
  • Select the Platinum Drive letter in the "Drive" drop-down box.
  • Use the "Browse" box to enter the Network path to the shared (Public) folder on the Server, e.g. '\\Server\Public'.

Tip: You can work out what drive letter the other PC's are using by moving to a Platinum PC that is still working and right clicking on its Platinum icon and going to "Properties" and reading the first letter of the "Start In" box.

Setting up Icons

In order to add the Platinum shortcuts to the desktop of the new pc, follow the the steps in How do I Set up Platinum Shortcuts on a new PC?

See also

• Contact Catalyst
• Getting Started
• Trouble Shooter
• How do I get my PC's Platinum Terminal ID?
• Platinum Login Errors Explained
• How do I Set up Platinum Shortcuts on a new PC?
• How do I Activate my New Platinum Terminal?
• How do I clear Locked Users?
• How do I get rid of the "Unknown Publisher" message after a Windows update?
• How can I Pin a Platinum Shortcut to my Windows Taskbar?

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Keywords AND Misspellings

New PC, PC's, Computer, Terminal, machine, Login, error, licence, term, authorise