Difference between revisions of "Troubleshooting payroll RTI submission errors"
From Catalyst
(→See also) |
|||
| Line 4: | Line 4: | ||
Occasionally when you are doing your RTI End of Period Submissions, errors may pop up. This article explains some of the most common errors and how to fix them. | Occasionally when you are doing your RTI End of Period Submissions, errors may pop up. This article explains some of the most common errors and how to fix them. | ||
| − | == Error No 1 - Missing Accounts Office Reference == | + | == Error No 1 - (4065) Missing Accounts Office Reference == |
<Pre> | <Pre> | ||
Joe Bloggs sending a new PR-FPS submission at 09:34 on 16/04/2013 | Joe Bloggs sending a new PR-FPS submission at 09:34 on 16/04/2013 | ||
| Line 42: | Line 42: | ||
To fix this error, see [[How do I Prepare for RTI Submissions?#New Parameters in Payroll - General Company Details|this article]]. | To fix this error, see [[How do I Prepare for RTI Submissions?#New Parameters in Payroll - General Company Details|this article]]. | ||
| − | == Error No 2 - Platinum Username is Not a Full Name == | + | == Error No 2 - (3001) Platinum Username is Not a Full Name == |
<Pre> | <Pre> | ||
PAYROLL sending a new PR-FPS submission at 09:34 on 16/04/2013 | PAYROLL sending a new PR-FPS submission at 09:34 on 16/04/2013 | ||
| Line 82: | Line 82: | ||
To correct this you will need to change the {{DataValue|Long Name}} to be the name of the person that does the payroll. The {{DataValue|User Code}} can stay the same. For help on how to change these names, click [[How do I set up a New User?#Creating New User|HERE]]. | To correct this you will need to change the {{DataValue|Long Name}} to be the name of the person that does the payroll. The {{DataValue|User Code}} can stay the same. For help on how to change these names, click [[How do I set up a New User?#Creating New User|HERE]]. | ||
| − | == Error No 3 - Invalid or Unconfirmed Government Gateway Username and Password == | + | == Error No 3 - (1046) Invalid or Unconfirmed Government Gateway Username and Password == |
<pre> | <pre> | ||
Joe Bloggs sending a new PR-FPS submission at 15:28 on 19/04/2013 | Joe Bloggs sending a new PR-FPS submission at 15:28 on 19/04/2013 | ||
| Line 100: | Line 100: | ||
{{Note|title=PLEASE NOTE|text=If you have been issued with new Government Gateway username and password details it can take "some time" for them to become activated and live.}} | {{Note|title=PLEASE NOTE|text=If you have been issued with new Government Gateway username and password details it can take "some time" for them to become activated and live.}} | ||
| − | == Error No 4 - Invalid Email Address on your Platinum User == | + | == Error No 4 - (3001) Invalid Email Address on your Platinum User == |
<pre> | <pre> | ||
Joe Bloggs sending a new PR-FPS submission at 13:14 on 24/04/2013 | Joe Bloggs sending a new PR-FPS submission at 13:14 on 24/04/2013 | ||
| Line 133: | Line 133: | ||
To amend the email address on your user go to {{Menu|Systems|Reports & Parameters|Maintenance Options|System Administrator|User Maintenance}}. | To amend the email address on your user go to {{Menu|Systems|Reports & Parameters|Maintenance Options|System Administrator|User Maintenance}}. | ||
| − | == Error No 5 - Issues with previous payroll leaver records == | + | == Error No 5 - (7847) Issues with previous payroll leaver records == |
<pre> | <pre> | ||
Revision as of 15:50, 25 July 2013
Contents
- 1 Summary
- 2 Error No 1 - (4065) Missing Accounts Office Reference
- 3 Error No 2 - (3001) Platinum Username is Not a Full Name
- 4 Error No 3 - (1046) Invalid or Unconfirmed Government Gateway Username and Password
- 5 Error No 4 - (3001) Invalid Email Address on your Platinum User
- 6 Error No 5 - (7847) Issues with previous payroll leaver records
- 7 See also
Summary
Occasionally when you are doing your RTI End of Period Submissions, errors may pop up. This article explains some of the most common errors and how to fix them.
Error No 1 - (4065) Missing Accounts Office Reference
Joe Bloggs sending a new PR-FPS submission at 09:34 on 16/04/2013 Connecting to https://secure.gateway.gov.uk/submission Sending new submission Receiving reply Received acknowledgement message Closing connection to https://secure.gateway.gov.uk/submission Next message will be sent in 10 seconds Connecting to https://secure.gateway.gov.uk/poll Requesting submission status Receiving reply Received error message Department business error: The submission of this document has failed due to departmental specific business logic in the Body tag. (3001) ChRIS schema error: Value '' doesn't have the correct format (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission [1]/fps:EmpRefs[1]/fps:AORef[1]) (4085) ChRIS schema error: Invalid content found at element 'AORef' (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission [1]/fps:EmpRefs[1]/fps:AORef[1]) (4065) Next message will be sent in 10 seconds Completing submission Receiving reply Received response message Closing connection to https://secure.gateway.gov.uk/poll Submission failed
Solution
This error message indicates that the "Accounts Office Reference" is missing in the Payroll Parameters.
To fix this error, see this article.
Error No 2 - (3001) Platinum Username is Not a Full Name
PAYROLL sending a new PR-FPS submission at 09:34 on 16/04/2013 Connecting to https://secure.gateway.gov.uk/submission Sending new submission Receiving reply Received acknowledgement message Closing connection to https://secure.gateway.gov.uk/submission Next message will be sent in 10 seconds Connecting to https://secure.gateway.gov.uk/poll Requesting submission status Receiving reply Received error message Department business error: The submission of this document has failed due to departmental specific business logic in the Body tag. (3001) ChRIS schema error: Value '' doesn't have the correct format (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal [1]/fps:Contact[1]/fps:Name[1]/fps:Fore[1]) (4085) ChRIS schema error: Invalid content found at element 'Fore' (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal [1]/fps:Contact[1]/fps:Name[1]/fps:Fore[1]) (4065) Next message will be sent in 10 seconds Completing submission Receiving reply Received response message Closing connection to https://secure.gateway.gov.uk/poll Submission failed
Solution
This error message indicates that the "Long Name" of your user in Platinum is not a "Proper" Name that conforms to the RTI protocol. The "Long Name" needs to consist of a forename and a surname to pass the validation.
 | E.G.: In the example above the username for the "Payroll" Login has a name of 'PAYROLL'. 'John Smith' would be fine, but 'PAYROLL' or 'Everyone' will not do. |
To correct this you will need to change the 'Long Name' to be the name of the person that does the payroll. The 'User Code' can stay the same. For help on how to change these names, click HERE.
Error No 3 - (1046) Invalid or Unconfirmed Government Gateway Username and Password
Joe Bloggs sending a new PR-FPS submission at 15:28 on 19/04/2013 Connecting to https://secure.gateway.gov.uk/submission Sending new submission Receiving reply Received error message Gateway fatal error: Authentication Failure. The supplied user credentials failed validation for the requested service. (1046) Closing connection to https://secure.gateway.gov.uk/submission Submission failed
Solution
This error message will require you to contact the HMRC to get the correct Government Gateway username and password details.
 | PLEASE NOTE: If you have been issued with new Government Gateway username and password details it can take "some time" for them to become activated and live. |
Error No 4 - (3001) Invalid Email Address on your Platinum User
Joe Bloggs sending a new PR-FPS submission at 13:14 on 24/04/2013 Connecting to https://secure.gateway.gov.uk/submission Sending new submission Receiving reply Received acknowledgement message Closing connection to https://secure.gateway.gov.uk/submission Next message will be sent in 10 seconds Connecting to https://secure.gateway.gov.uk/poll Requesting submission status Receiving reply Received error message Department business error: The submission of this document has failed due to departmental specific business logic in the Body tag. (3001) ChRIS schema error: Value 'Platinum' doesn't have the correct format (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal [1]/fps:Contact[1]/fps:Email[1]) (4085) ChRIS schema error: Element 'Email' must only have valid text as its content (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1] /fps:Principal[1]/fps:Contact[1]/fps:Email[1]) (4052) Next message will be sent in 10 seconds Completing submission Receiving reply Received response message Closing connection to https://secure.gateway.gov.uk/poll Submission failed
Solution
This error message will require you to amend the email address on your Platinum user. The email address can be left blank if required or it must contain a valid address. To amend the email address on your user go to " Systems Reports & Parameters Maintenance Options System Administrator User Maintenance".
Error No 5 - (7847) Issues with previous payroll leaver records
Joe Bloggs sending a new PR-FPS submission at 10:31 on 25/04/2013 Connecting to https://secure.gateway.gov.uk/submission Sending new submission Receiving reply Received acknowledgement message Closing connection to https://secure.gateway.gov.uk/submission Next message will be sent in 10 seconds Connecting to https://secure.gateway.gov.uk/poll Requesting submission status Receiving reply Received error message Department business error: The submission of this document has failed due to departmental specific business logic in the Body tag. (3001) ChRIS business error: The [PAYMENTAFTERLEAVINGDATEINDICATOR] is set. Please complete [LEAVINGDATE] (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1] /fps:FullPaymentSubmission[1]/fps:Employee[14]/fps:Employment[1]/fps:Payment[1] /fps:PmtAfterLeaving[1]) (7847) Next message will be sent in 10 seconds Completing submission Receiving reply Received response message Closing connection to https://secure.gateway.gov.uk/poll Submission failed
Solution
Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page
See also
- How do I Prepare for RTI Submissions?
- How do I Close a Payroll Period?
- How do I set up a New User?
- Payroll End of Year
- How do I enter a Payroll leaver?
