Difference between revisions of "Troubleshooting payroll RTI submission errors"
From Catalyst
(→Error 3 - Invalid or Unconfirmed Government Gateway Username and Password) |
(→Error No 3 - Invalid or Unconfirmed Government Gateway Username and Password) |
||
| Line 94: | Line 94: | ||
=== Solution === | === Solution === | ||
| − | This error message will require you to contact the HMRC to get the correct details | + | This error message will require you to contact the HMRC to get the correct Government Gateway username and password details. |
== See also == | == See also == | ||
Revision as of 14:53, 19 April 2013
Contents
Summary
Occasionally when you are doing your RTI End of Period Submissions, errors may pop up. This article explains some of the most common errors and how to fix them.
Error No 1 - Missing Accounts Office Reference
Joe Bloggs sending a new PR-FPS submission at 09:34 on 16/04/2013 Connecting to https://secure.gateway.gov.uk/submission Sending new submission Receiving reply Received acknowledgement message Closing connection to https://secure.gateway.gov.uk/submission Next message will be sent in 10 seconds Connecting to https://secure.gateway.gov.uk/poll Requesting submission status Receiving reply Received error message Department business error: The submission of this document has failed due to departmental specific business logic in the Body tag. (3001) ChRIS schema error: Value '' doesn't have the correct format (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission [1]/fps:EmpRefs[1]/fps:AORef[1]) (4085) ChRIS schema error: Invalid content found at element 'AORef' (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission [1]/fps:EmpRefs[1]/fps:AORef[1]) (4065) Next message will be sent in 10 seconds Completing submission Receiving reply Received response message Closing connection to https://secure.gateway.gov.uk/poll Submission failed
Solution
This error message indicates that the "Accounts Office Reference" is missing in the Payroll Parameters.
To fix this error, see this article.
Error No 2 - Platinum Username is Not a Full Name
PAYROLL sending a new PR-FPS submission at 09:34 on 16/04/2013 Connecting to https://secure.gateway.gov.uk/submission Sending new submission Receiving reply Received acknowledgement message Closing connection to https://secure.gateway.gov.uk/submission Next message will be sent in 10 seconds Connecting to https://secure.gateway.gov.uk/poll Requesting submission status Receiving reply Received error message Department business error: The submission of this document has failed due to departmental specific business logic in the Body tag. (3001) ChRIS schema error: Value '' doesn't have the correct format (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal [1]/fps:Contact[1]/fps:Name[1]/fps:Fore[1]) (4085) ChRIS schema error: Invalid content found at element 'Fore' (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal [1]/fps:Contact[1]/fps:Name[1]/fps:Fore[1]) (4065) Next message will be sent in 10 seconds Completing submission Receiving reply Received response message Closing connection to https://secure.gateway.gov.uk/poll Submission failed
Solution
This error message indicates that the "Long Name" of your user in Platinum is not a "Proper" Name that conforms to the RTI protocol. The "Long Name" needs to consist of a forename and a surname to pass the validation.
 | E.G.: In the example above the username for the "Payroll" Login has a name of 'PAYROLL'. 'John Smith' would be fine, but 'PAYROLL' or 'Everyone' will not do. |
To correct this you will need to change the 'Long Name' to be the name of the person that does the payroll. The 'User Code' can stay the same. For help on how to change these names, click HERE.
Error No 3 - Invalid or Unconfirmed Government Gateway Username and Password
Joe Bloggs sending a new PR-FPS submission at 15:28 on 19/04/2013 Connecting to https://secure.gateway.gov.uk/submission Sending new submission Receiving reply Received error message Gateway fatal error: Authentication Failure. The supplied user credentials failed validation for the requested service. (1046) Closing connection to https://secure.gateway.gov.uk/submission Submission failed
Solution
This error message will require you to contact the HMRC to get the correct Government Gateway username and password details.
See also
