Difference between revisions of "Troubleshooting payroll RTI submission errors"
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This error message is due to the Username in Platinum not being a "Proper" Name | This error message is due to the Username in Platinum not being a "Proper" Name | ||
| − | {{Example|title=E.G.|text= | + | {{Example|title=E.G.|text=In the example above the username for the "Payroll" Login has a name of {{DataValue|PAYROLL}}.}} |
To correct this you will need to change the {{DataValue|Short Name}} and {{DataValue|Long Name}} to be the name of the person that does te payroll, The {{DataValue|User Code}} can stay the same. For Help on how to change these names click [[How do I set up a New User?#Creating New User|HERE]]. | To correct this you will need to change the {{DataValue|Short Name}} and {{DataValue|Long Name}} to be the name of the person that does te payroll, The {{DataValue|User Code}} can stay the same. For Help on how to change these names click [[How do I set up a New User?#Creating New User|HERE]]. | ||
Revision as of 09:19, 16 April 2013
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This article or section is under development. Be aware: Content will change as the document progresses. |
Summary
Sometimes when doing you RTI end of Period Submissions you can get errors in certain instances, this article explains what the most common error mean.
Error No 1
PAYROLL sending a new PR-FPS submission at 09:34 on 16/04/2013 Connecting to https://secure.gateway.gov.uk/submission Sending new submission Receiving reply Received acknowledgement message Closing connection to https://secure.gateway.gov.uk/submission Next message will be sent in 10 seconds Connecting to https://secure.gateway.gov.uk/poll Requesting submission status Receiving reply Received error message Department business error: The submission of this document has failed due to departmental specific business logic in the Body tag. (3001) ChRIS schema error: Value '' doesn't have the correct format (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission [1]/fps:EmpRefs[1]/fps:AORef[1]) (4085) ChRIS schema error: Invalid content found at element 'AORef' (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:FullPaymentSubmission [1]/fps:EmpRefs[1]/fps:AORef[1]) (4065) Next message will be sent in 10 seconds Completing submission Receiving reply Received response message Closing connection to https://secure.gateway.gov.uk/poll Submission failed
Solution
This error message is stating that the "Accounts Office Reference" is missing in the Payroll Parameters.
For Further help on filling this in this go to HERE.
Error No 2
PAYROLL sending a new PR-FPS submission at 09:34 on 16/04/2013 Connecting to https://secure.gateway.gov.uk/submission Sending new submission Receiving reply Received acknowledgement message Closing connection to https://secure.gateway.gov.uk/submission Next message will be sent in 10 seconds Connecting to https://secure.gateway.gov.uk/poll Requesting submission status Receiving reply Received error message Department business error: The submission of this document has failed due to departmental specific business logic in the Body tag. (3001) ChRIS schema error: Value '' doesn't have the correct format (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal [1]/fps:Contact[1]/fps:Name[1]/fps:Fore[1]) (4085) ChRIS schema error: Invalid content found at element 'Fore' (Location: /hd:GovTalkMessage[1]/hd:Body[1]/fps:IRenvelope[1]/fps:IRheader[1]/fps:Principal [1]/fps:Contact[1]/fps:Name[1]/fps:Fore[1]) (4065) Next message will be sent in 10 seconds Completing submission Receiving reply Received response message Closing connection to https://secure.gateway.gov.uk/poll Submission failed
Solution
This error message is due to the Username in Platinum not being a "Proper" Name
 | E.G.: In the example above the username for the "Payroll" Login has a name of 'PAYROLL'. |
To correct this you will need to change the 'Short Name' and 'Long Name' to be the name of the person that does te payroll, The 'User Code' can stay the same. For Help on how to change these names click HERE.
See also
