Downloading a Platinum update

Our software updates are available to everyone with a current maintenance contract for their copy of Platinum Software. (Software Rentals include all software updates.)

If you let your maintenance lapse you are missing out on our constant development process. See here for a list of the latest changes to Platinum.

Downloading Platinum

Use the " Help Software Support Download Latest Version" from within Platinum to get to this page.

Click the Platinum icon to the left to download the latest version of our Platinum DMS. Click [Save] then use the browser to choose "Desktop" (if you have previously downloaded an update you should first delete the icon called 'platwin.exe' from your desktop). Click [Save]. The download should take anything between 10 seconds and 3 minutes depending on the speed of your Internet connection, and should be around 10Mb.

Important: If the download takes a very short time (a couple of seconds), then you have a corrupted download and will need to download again.

Download Acceleration: Some download management or acceleration software may cause issues with file downloads. Please disable any download management software if you experience problems downloading the update.

Running the Update

Payroll Users

Warning: It is important if your system has Payroll installed that your Platinum update should be ran at the Start of a new payroll period in all cases except the Payroll Year end update.

Updating

VERY IMPORTANT: To run an update from the downloaded file make sure ALL users including you are out of Platinum.

• Double click the 'platwin.exe' icon on your desktop.
• Click [Yes] to update your software.
• When the update has finished choose [Close] then read the changes displayed on your screen.

Users logged in to Platinum

IMPORTANT NOTE: If you get any error messages referring to "Files in use this means the system believes there are still people in Platinum. Make sure no users have gone back into the system and make sure the "User Monitor Screen". For more detailed help on how to do this click Here.

What's New

Click here to see what's new in Platinum.

• Use the RSS news feed on the 'What's New' page to keep up date with the latest developments in our software.

See also

• How do I Check When I last had a Platinum Update?
• Updating Platinum Software to the Latest Version
• How do I Check the Effective Dates of my Parts & Price Files?
• How do I clear Locked Users?

Feedback

Thank you for using our Knowledge Base, we value your feedback. Did you find this article useful? 'Yes' or 'No'

Keywords AND Misspellings

platinum download, platwin, program update, download, downloading