Difference between revisions of "BMW CSP system setup"
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Revision as of 11:09, 16 November 2011
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Summary
This article explains what you will need to do both to prepare for and to use the Platinum BMW CSP System.
More Information
The BMW Customer Satisfaction Programme is designed to measure the dealer network's success in managing the customer experience.
There is some preparation work that you will need to do since there is some mandatory information that we do not currently store.
Preparation
To provide the information required, you will need to do the following:
BMW Group Model Code
Both Bike Sales and Workshop will need to check that the BMW Group Model Code is entered on the vehicle record. This is the four character Model Code from BMW, so for example, an S1000RR is 0507, an S1000RR Sport is ZSRR, an R1200R Classic is ZRCP and so on. This will need to be entered on the vehicle record, and we would recommend that it goes into the "<Field TBA>".
Job Types
In the Workshop system, you can allocate one or more job types to the individual jobs to show that they are service jobs, MOT jobs, repairs and so on. These can be made mandatory so that one option has to be chosen before you can exit from the job. These are set up in the " Workshop Maintenance Options" area.
