Difference between revisions of "Platinum Login Errors Explained"
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=== Solution === | === Solution === | ||
| − | All authorisation details will have to be verified with the information at Catalyst. | + | All authorisation details will have to be verified with the information at Catalyst. |
| + | {{Tip|text={{SupportContact}} for this to be checked and corrected.}} | ||
== Login Error 106 == | == Login Error 106 == | ||
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This can sometimes be caused by an old "locked user", listed in the Platinum User Monitor Screen. For help on resolving this, see [[How do I clear Locked Users?]]. | This can sometimes be caused by an old "locked user", listed in the Platinum User Monitor Screen. For help on resolving this, see [[How do I clear Locked Users?]]. | ||
| − | + | {{Tip|text= | |
| + | {{SupportContact}} should this error still occur after trying the above.}} | ||
== Login Error 107 == | == Login Error 107 == | ||
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=== Solution === | === Solution === | ||
| − | + | {{SalesContact}} should this error arise who will advise you on the next course of action and will pass you to the relevant support department if required. | |
== Login Error 116 == | == Login Error 116 == | ||
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* If the system has timed out due to a date outside the time-out period. A Platinum software update '''must''' be run to get the system back up and running again. | * If the system has timed out due to a date outside the time-out period. A Platinum software update '''must''' be run to get the system back up and running again. | ||
| − | {{Information|text='''Click [http://www.catalyst-updates.co.uk/setupfiles/platwin.exe here]''' to download the latest version of Platinum | + | {{Information|text='''Click [http://www.catalyst-updates.co.uk/setupfiles/platwin.exe here]''' to download the latest version of Platinum.}} |
| − | {{Tip|text= | + | {{Tip|text=If you believe your system is within the current rental\Demo period (e.g. you are in the middle of a month - 15th) and you run the update and log back in and get the error again, check the Date/Time on your PC. This is done by Right Clicking the Clock in the bottom right of the Windows Taskbar and selecting "Adjust Time/Date".}} |
| − | + | {{SalesContact}} if the time-out is genuine, i.e. you have got to the end of your demonstration period to discuss your next step. | |
== See also == | == See also == | ||
Revision as of 16:29, 7 September 2011
Contents
Summary
There will be occasions when, due to a PC repair or replacement or other change the Platinum system will show a Login error at the login screen. This article outlines the most common login errors, the reasons for the errors and the solutions for them.
More Information
Login Error 100
Example
100 - Platinum has not been correctly authorised!
Reason For Error
The authorisation code is a licence key specific to your set up. If the details of your set up and the authorisation code do not match then this message is shown.
This can be caused by something changing in the "Refresh Authorisation Details" screen.
Solution
All authorisation details will have to be verified with the information at Catalyst.
 | Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page for this to be checked and corrected. |
Login Error 106
Example
106 (SXID - xxxx) - Platinum has not been authorised to be used on this PC!
Reason For Error
Your Platinum system is licensed for a certain number of PCs. The number of individual PCs currently logged into the system (including the one attempting to log in) is counted. If this is more than the number of PCs authorised in the system's details then the login is refused.
Solution
This can sometimes be caused by an old "locked user", listed in the Platinum User Monitor Screen. For help on resolving this, see How do I clear Locked Users?.
| Contact your Platinum dealer or our support team on 0116 230 1500 or by using our website support contact page should this error still occur after trying the above. |
Login Error 107
Example
107 (SXID - xxxx) - Platinum has not been authorised to be used on this PC!
Reason For Error
The PC logging in to Platinum is not one of those authorised in your system's details. This is usually caused by a newly repaired or new PC being added to the network.
| TIP: The ID of the terminal logging in is shown in the brackets. |
Solution
Contact your Platinum dealer or our sales team on 0116 230 1500 or by using our website sales contact page should this error arise who will advise you on the next course of action and will pass you to the relevant support department if required.
Login Error 116
Example
116 - Evaluation period has expired!
Reason For Error
There are two types of Platinum systems that may encounter this message, systems on monthly rental and demonstration systems.
Rental systems
Rented systems have an expiration date of the end of the current month's rental. As part of an automated process, this date is moved on without any user intervention in most cases.
 | PLEASE NOTE: If you are having to move this date on yourself via a Software support call at the end of each month and you have a broadband internet connection plus current Software maintenance cover, this process can be automated by running a Platinum software update. |
Demonstration systems
Demonstration systems have an agreed expiry date. This is usually a period of roughly 1 month from installation unless otherwise agreed. After this time, your Sales account manager will get in touch to agree on the next step.
In both cases, if any one of the following dates goes beyond this expiry date, the system will "time out":
- The PC's current date.
- The Platinum Login "User" date.
- Platinum's current financial period ending date.
Solution
Once a time-out has occurred, the system will continue to show a login error until such time as one of the following steps is taken:
- If the system has timed out due to a date outside the time-out period. A Platinum software update must be run to get the system back up and running again.
 | Click here to download the latest version of Platinum. |
| If you believe your system is within the current rental\Demo period (e.g. you are in the middle of a month - 15th) and you run the update and log back in and get the error again, check the Date/Time on your PC. This is done by Right Clicking the Clock in the bottom right of the Windows Taskbar and selecting "Adjust Time/Date". |
Contact your Platinum dealer or our sales team on 0116 230 1500 or by using our website sales contact page if the time-out is genuine, i.e. you have got to the end of your demonstration period to discuss your next step.
See also
